- Lehrstuhl f. Wirtschaftsinformatik, insbes. in Dienstleistungsbereichen, Univ. Bamberg
- CHRIS (Centre of Human Resources Information Systems)
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The Performance Impact of Business Process Standardization – HR Case Study Insights
In: Management Research Review, 33(9), pp. 924 - 939
Category: Publications in scientific journals [Find it]
Purpose – The purpose of this paper is to enhance the understanding of business process standardization and how it contributes to generating business value. This research is a step towards a solid theoretical framework around business process standardization.
Design/methodology/approach – A single case study conducted in a global operating company is completed. Standardization of a certain business process (in this case the recruiting process) is shown to contribute to business value.
Findings – By standardizing its recruiting process, the company was able to reduce the “time-to-hire” from 92 to 69 days and the overall costs of the recruiting process by about 30 percent. The quality of the applicant data has clearly improved. Clarity and transparency of the recruiting process could be increased, while the administrative expense within the human resources (HR) departments in the distinct business locations could be reduced significantly.
Research limitations/implications – As with every case study, the generalizability of these findings is limited because the results are based on a single case only and because the focus has been solely on one process – the recruiting process – and did not include other business processes.
Practical implications – The case study can be useful for any company that intends to standardize its recruiting process. Clear indications of how to achieve business value out of process standardization are given.
Originality/value – The paper provides a clear definition of what business process standardization is and how it can lead to increased business value. Clear indications of how to achieve increased business value by business process standardization are provided for practitioners.
Reference No.: 2010-1568
The performance impact of business process standardization – An empirical evaluation of the recruitment process
In: Business Process Management Journal (BPMJ), 16(1), pp. 29-56
Category: Publications in scientific journals
Purpose – The purpose of this paper is to show if business process standardization (BPS) has an impact on business process performance and should be considered as both a valid business process management (BPM) measure and a regular driver of process success.
Design/methodology/approach – An empirical analysis based on data from 156 firms is used to evaluate the hypothesis that process standardization positively impacts business process time, cost, and quality.
Findings – First, the paper proposes a model and empirical operationalization to analyze the impact of process standardization on process performance. Second, empirical analysis shows that BPS has a decisive impact on process performance (R 2 = 61.9 percent). Precisely, there is a significant impact
on process time, cost, and most notably on quality. The results indicate that the impact is strongest in services firms and varies subject to a firm’s strategy type.
Practical implications – The results suggest that BPS should regularly be considered a prime action item and major tool in a firm’s BPM toolbox.
Originality/value – The paper is among the first to empirically show the vital impact of process standardization on performance. For academics and practitioners interested in BPM and the value impact of processes, the results suggest adding process standardization as a regular argument into research on and management of business processes.
Reference No.: 2010-1566
An empirical evaluation of the impact of process standardization on process performance and flexibility
In: Proceedings of the 15th Americas Conference on Information Systems (AMCIS 2009); San Francisco, USA
This paper argues that business process standardization, as part of BPM activities, is an effective way to improve business
process flexibility and performance. We develop and empirically evaluate a theoretical model of the differential impact of
business process homogenization and optimization on business process flexibility and performance. The analysis based on
data from 85 large firms shows a strong and highly significant influence of process standardization on business process
flexibility and performance. This paper is among the first to propose a research model and empirical operationalization to
analyze the twofold impact of process standardization on business process flexibility and performance. For practitioners the
paper provides actionable recommendations on how to apply the findings to their management context.
Reference No.: 2009-1322
Impact of Service-oriented Architectures (SOA) on Business Process Standardization – Proposing a Research Model
In: Proceedings of the 17th European Conference on Information Systems (ECIS); Verona, Italy
What is the impact of a Service-oriented Architecture (SOA) on the efficiency and effectiveness of
business process standardization (BPS)? The contribution of this paper is the development of a
research model around the impact of SOA on BPS in terms of achieving fundamental efficiency and
flexibility potentials while covering both the business layer and the IT layer of the firm. Drawing on
an accepted and widespread enterprise architecture model, we derive propositions that explain why
and how SOA’s characteristics help to standardize business processes and how the interplay between
SOA and BPS leads to an increased overall business value. Additional moderator arguments, such as
the level of service granularity, the centrality of SOA governance, or Business IT alignment, are added
to the research model as critical success factors of achieving business value of SOA.
Reference No.: 2009-1321
What drives business process standardization? A case study approach
In: Proceedings of the International Conference on Information Resources Management (CONF-IRM); Dubai, United Arab Emirates
Reference No.: 2009-1303
Join the standard forces – Examining the combined impact of process and data standards on business process performance
In: Proceedings of the 42th Hawaiian International Conference on System Sciences (HICSS-42); Hilton Waikoloa Village, Big Island, Hawaii
Reference No.: 2009-1045
Towards an Understanding of the Business Value of Business Process Standardization - A Case Study Approach
In: Proceedings of the 14th Americas Conference on Information Systems (AMCIS); Toronto, ON, Canada
Reference No.: 2008-1026
What is process standardization?
In: Proceedings of the 2008 International Conference on Information Resources Management (Conf-IRM); Niagara Falls, Ontario, Canada
Standards and standardization have
played an important role in the evolution of
information and communication technology. In parts
of the literature on standardization and especially
among practitioners we see a new theme emerge:
business process standards. While there seems to be a
consensus on the desirability of process standards, the
concept has not yet been fully developed, and there is
even less of a clear definition let alone a systematic
understanding of the how and why of its value impact
than with data and communication standards.
In this paper, we suggest a process standardization
construct and the associated value dimensions and
report on a process standardization effort in a large
multinational services firm that reveals how the
theoretical considerations translate into concrete
Reference No.: 2008-955