E-Finance Lab Team

2010

Schlosser, F; Wagner, H; Beimborn, D; Weitzel, T

Role of Internal Business/IT Alignment and IT Governance for Service Quality in IT Outsourcing Arrangements

In: Proceedings of the 43rd Hawaii International Conference on System Sciences (HICSS); Kauai, HI, USA

Category: Proceedings

Reference No.: 2010-6

2009

Beimborn, D; Joachim, N

Proposing the Relationship between IT Business Alignment and the Business Value of Service-Oriented Architectures in Financial Firms

In: D. Kundisch, D. J. Veit, T. Weitzel, and C. Weinhardt (eds.): Enterprise Applications and Services in the Finance Industry, Lecture Notes in Business Information Processing, Springer; Berlin

Category: Chapter in book

Reference No.: 2009-1517

Joachim, N; Beimborn, D; Schlosser, F

Examining the Organizational Decision to Adopt Service-Oriented Architecture (SOA) - Developing a Research Model

In: Proceedings of the Special Interest Group on Adoption and Diffusion of Information Technology (DIGIT) (Pre-ICIS Workshop); Phoenix (AZ), USA

Category: Proceedings

Reference No.: 2009-1516

Beimborn, D; Joachim, N; Schlosser, F

The Role of SOA for BPO Intention – Proposing a Research Model

In: Proceedings of the 8th Workshop on eBusiness (Pre-ICIS Workshop); Phoenix (AZ), USA

Category: Proceedings

Reference No.: 2009-1515

Beimborn, D; Schlosser, F; Weitzel, T

Examining the Relationship Between Trust and Control in IT Outsourcing Relationships

In: Proceedings of the 17th European Conference on Information Systems (ECIS09); Verona, Italy

Category: Proceedings

Reference No.: 2009-1333

Beimborn, D; Joachim, N; Schlosser, F; Streicher, B

The Role of IT/Business Alignment for Achieving SOA Business Value – Proposing a Research Model

In: Proceedings of the 15th Americas Conference on Information Systems (AMCIS 2009); San Francisco, USA

Category: Proceedings

Abstract

What is the interplay between IT/Business alignment and Service-oriented Architecture (SOA) regarding the achievement of business value in terms of business flexibility? This paper introduces a conceptual model that derives propositions about how IT/Business alignment, IT flexibility, and business flexibility are interrelated and how SOA and alignment interact in order to increase business flexibility. We apply and integrate well-known multi-dimensional concepts of both IT/Business alignment (in terms of strategic alignment, structural alignment, and social alignment) and IT flexibility (technical and non-technical IT flexibility) and map the conceptual components of SOA (architectural and the governance dimension) to this resulting model. This conceptualization will allow for more profoundly structured research on how SOA contributes to business value.

Reference No.: 2009-1323

Münstermann, B; Joachim, N; Beimborn, D

An empirical evaluation of the impact of process standardization on process performance and flexibility

In: Proceedings of the 15th Americas Conference on Information Systems (AMCIS 2009); San Francisco, USA

Category: Proceedings

Abstract

This paper argues that business process standardization, as part of BPM activities, is an effective way to improve business process flexibility and performance. We develop and empirically evaluate a theoretical model of the differential impact of business process homogenization and optimization on business process flexibility and performance. The analysis based on data from 85 large firms shows a strong and highly significant influence of process standardization on business process flexibility and performance. This paper is among the first to propose a research model and empirical operationalization to analyze the twofold impact of process standardization on business process flexibility and performance. For practitioners the paper provides actionable recommendations on how to apply the findings to their management context.

Reference No.: 2009-1322

Beimborn, D; Joachim, N; Münstermann, B

Impact of Service-oriented Architectures (SOA) on Business Process Standardization – Proposing a Research Model

In: Proceedings of the 17th European Conference on Information Systems (ECIS); Verona, Italy

Category: Proceedings

Abstract

What is the impact of a Service-oriented Architecture (SOA) on the efficiency and effectiveness of business process standardization (BPS)? The contribution of this paper is the development of a research model around the impact of SOA on BPS in terms of achieving fundamental efficiency and flexibility potentials while covering both the business layer and the IT layer of the firm. Drawing on an accepted and widespread enterprise architecture model, we derive propositions that explain why and how SOA’s characteristics help to standardize business processes and how the interplay between SOA and BPS leads to an increased overall business value. Additional moderator arguments, such as the level of service granularity, the centrality of SOA governance, or Business IT alignment, are added to the research model as critical success factors of achieving business value of SOA.

Reference No.: 2009-1321

Blumenberg, S; Wagner, H; Beimborn, D

Knowledge Transfer Processes in IT Outsourcing Relationships and their Impact on Shared Knowledge and Outsourcing Performance

In: International Journal of Information Management (IJIM), Volume 29, Issue 5

Category: Publications in scientific journals [Find it]

Abstract

What is the impact of specific knowledge transfer processes on the level of shared knowledge and, in turn, on outsourcing performance in outsourcing relationships? Drawing on a series of case studies covering IT providers and banks, we investigate several applied knowledge transfer processes dedicated to the transfer of explicit or tacit knowledge between outsourcing banks and their providers. We examine the differential influence of various types of knowledge transfer on shared knowledge between the parties and on the resulting outsourcing performance. Results depict the differential impact of various knowledge transfer processes dedicated to the transfer of explicit, or tacit knowledge, respectively, on the development of shared knowledge. Interestingly, the combination of both knowledge transfer processes dedicated to the transfer of explicit knowledge and those dedicated to the transfer of tacit knowledge proves to be most effective. Furthermore the results indicate that high levels of shared knowledge positively influence outsourcing performance. In addition to previous literature, we found transfer processes for explicit knowledge in an outsourcing context to consist of two dimensions: The content dimension, primarily focused on in literature, and the sender-receiver dimension of transfer processes which are rarely addressed in outsourcing literature. The content dimension embraces mechanisms such as trainings, SLAs and standards that define how content has to be interpreted, whereas the sender-receiver dimension of transfer processes of explicit knowledge defines explicit, documented interaction structures between parties.

Reference No.: 2009-1051

Beimborn, D; Schlosser, F; Weitzel, T

Proposing a theoretical model for IT governance and IT business alignment

In: 42nd Hawaii International Conference on System Sciences (HICSS-42); Waikoloa (HI), USA

Category: Proceedings

Abstract

This paper suggests to extend the view that strateg-ic alignment is a core IT governance issue and post-ulates that considering operational alignment as well offers more precise insights into how governance mechanisms influence business process performance. Theoretically combining findings from IT value, IT business alignment and IT governance research, we show the tantamount role of top executive support and operational alignment from a governance perspective. Empirical data from 82 firms show, among others, that the impact of IT governance mechanisms on success is mediated by strategic and operational alignment.

Reference No.: 2009-1046

Blumenberg, S; Beimborn, D; Martin, S; Brodnik, B; Gunne, C; Wendt, S

Determinants of Outsourcing Success in the Financial Industry: The Impact of Importance

In: 42nd Hawaii International Conference on System Sciences; Hawaii, USA

Category: Proceedings

Reference No.: 2009-1042

Beimborn, D; Gleisner, F; Joachim, N; Hackethal, A

The Role of Process Standardization in Achieving IT Business Value

In: Hawaii International Conference on System Sciences (HICSS-42); Big Island, Hawaii, USA

Category: Proceedings

Abstract

We empirically investigate the interplay and impact of process standardization and IT intensity on business process performance in terms of efficiency, quality, control, and processing time. To this aim we surveyed the retail advisory operations of Germany’s largest banks. We find that standardization enhances efficiency, quality and control of the advisory process. Additionally, IT intensity on its own shows positive effects on efficiency and quality as well, while it leads to more customer facing time needed for a single customer. Also, the interaction effect with process standardization is relevant. We conclude that IT creates business value through facilitating process standardization and process control. Our results strongly indicate that managers have to look carefully at the type of the processes before standardizing it.

Reference No.: 2009-1040

2008

Schlosser, F; Beimborn, D; Weitzel, T; König, W

IT Value Creation in Bank Processes

In: EFL Quarterly 3/2008

Category: Other publications

Reference No.: 2008-1318

Beimborn, D; Franke, J; Gomber, P; König, W; Wagner, H; Weitzel, T

Business-IT-Alignment in deutschen Banken - Die Rolle von IT für die Geschäftsprozesse und die Wettbewerbsposition deutscher Kreditinstitute

In: Books on Demand GmbH; Norderstedt

Category: Book

Reference No.: 2008-1226

Beimborn, D; Joachim, N

Proposing the Relationship Between IT Business Alignment and the Business Value of Service-Oriented Architectures in Financial Firms

In: 4th International Workshop on Enterprise Applications and Services in the Finance Industry (FinanceCom 2008); Paris, France

Category: Proceedings

Reference No.: 2008-1206

Beimborn, D; Joachim, N

How to Achieve Business Value of SOA? – Investigating the Relationships between SOA, IT Business Alignment and Sourcing Strategies

In: SIG SVC Conference; Paris, France

Category: Proceedings

Reference No.: 2008-1196

Martin, S; Wagner, H; Beimborn, D

Process Documentation, Operational Alignment, and Flexibility in IT Outsourcing Relationships: A Knowledge-Based Perspective

In: Proceedings of the International Conference on Information Systems (ICIS); Paris, France

Category: Proceedings [Protected Download] Password protected due to former publication, please contact the author

Password protected due to former publication, please contact the author

Abstract

What is the impact of process documentation on the relationship between operational alignment and IT provider flexibility in IT outsourcing relationships? Drawing on a sample of application management outsourcing relationships from the German banking industry, we analyze the connections between interorganizational alignment of IT and business domains and IT provider flexibility. Results show that provider’s tacit knowledge about the client’s business domain is a strong enabler of flexibility on the provider side. If the client’s business processes are poorly documented, tacit knowledge is also the main element that fosters trust, acceptance, and respect (the cognitive dimension of operational alignment) on the client side. However, when extended up-to-date business process documentation is available, tacit knowledge, while still enabling flexibility, becomes irrelevant for fostering cognitive linkages between client and provider. Instead, IT provider flexibility becomes the main driver for the cognitive dimension of operational alignment.

Reference No.: 2008-1184

König, W; Beimborn, D

Sourcing-Trends im KMU-Geschäft der deutschen Banken

In: Kaib, Berthold: Outsourcing in Banken; Gabler, Wiesbaden

Category: Chapter in book [Find it]

Reference No.: 2008-1122

Beimborn, D

Cooperative Sourcing - Simulation Studies and Empirical Data on Outsourcing Coalitions in the Banking Industry

In: Gabler; Wiesbaden

Category: Book [Find it]

Abstract

More and more banks decide to merge certain business functions like payments processing, securities settlement, or loans administration by either founding joint transaction banks or outsourcing the processing volumes to one of the cooperation partners. But, under which circumstances will banks decide to outsource certain activities, i.e., what are the relevant drivers and inhibitors? Further, what are the resulting effects from cooperatively merging business functions to exploit efficiency gains? Based on an integration of relevant economic and organizational theories, this thesis develops a formal model on Cooperative Sourcing. The model captures the different drivers and inhibitors like economies of scale, scope, and skill, transaction costs, strategy constraints, regulatory issues etc. and forms the base for both game theoretical analyses and agent based simulations to contribute answers to the research questions above. Simulations help to handle the numerical complexity and allow for compound analyses of causes and effects of Cooperative Sourcing. Empirical data from two surveys and case studies in the German credit business are used to feed the simulation model and to validate the results.

Reference No.: 2008-1121

Weitzel, T; Beimborn, D; Schlosser, F

IT Business Alignment

In: WISU Das Wirtschaftsstudium

Category: Other publications

Abstract

Wie kann Informationstechnologie (IT) im Unternehmen so eingesetzt werden, dass sie einen positiven Wertbeitrag stiftet? Als ein zentraler Faktor zur Erklärung und Messung des Wertbeitrags wird hier das Konzept des IT-Business-Alignment erläutert. Dafür wird zunächst eine Definition und ein kurzer Überblick auf die Historie von IT-Business-Alignment gegeben und dann auf die zentralen Punkte des Konzepts eingegangen. Außerdem wird eine Übersicht der aktuellen Ergebnisse empirischer Studien geliefert, um die Bedeutung von Alignment für die Praxis herauszustellen. Wichtige Fragen in diesem Zusammenhang beschäftigen sich insbesondere mit Themen der konkreten Messung sowie der Maßnahmen zur Erreichung von Alignment.

Reference No.: 2008-1101

Beimborn, D; Blumenberg, S; Brodnik, B; Gunne, C; Weitzel, T; Wendt, S

Gestaltung partnerschaftlicher Outsourcingbeziehungen - Eine Fallstudienserie zur Beziehungsqualität zwischen Finanzdienstleistern und ihren Providern

In: ibidem; Stuttgart

Category: Book

Reference No.: 2008-1082

Beimborn, D; Hirschheim, R; Schlosser, F; Schwarz, A; Weitzel, T

How to Achieve IT Business Alignment? Investigating the Role of Business Process Documentation in US and German Banks

In: Proceedings of the Fourteenth Americas Conference on Information Systems (AMCIS); Toronto, ON, Canada

Category: Proceedings [Protected Download] Password protected due to former publication, please contact the author

Password protected due to former publication, please contact the author

Abstract

It is increasingly acknowledged that generating value from IT requires strategic and operational IT business alignment. But it remains difficult to provide concrete suggestions on what drives alignment in day-to-day business. Thorough process documentation might enable cross-departmental transparency and thereby serve as an antecedent of operational alignment. We suggest that business process documentation is a straightforward and actionable antecedent of operational IT business alignment. Using data from 200 US and German banks it is shown that indeed documentation strongly drives operational alignment, but surprisingly only in US banks. The implications and avenues for further research on operational alignment are discussed.

Reference No.: 2008-1057

Beimborn, D; Hirschheim, R; Schlosser, F; Schwarz, A; Weitzel, T

Comparing the Operational Integration of a Core Information System in Insourcing and Outsourcing Firms

In: Proceedings of the Fourteenth Americas Conference on Information Systems (AMCIS); Toronto, ON, Canada

Category: Proceedings [Protected Download] Password protected due to former publication, please contact the author

Password protected due to former publication, please contact the author

Abstract

IT business alignment is widely acknowledged as an important driver for effectively applying information systems in a business context and for increasing the performance of the supported business process. But how does this structural integration of enterprise systems and business processes change when firms outsource the provision of their IT? We empirically compare how the value impact of structural IT business alignment on core financial processes in banks with an internal IT is different from banks that have their enterprise systems outsourced. It turns out that outsourcing substantially changes the ways operational alignment influences business process performance.

Reference No.: 2008-1056

Beimborn, D; Joachim, N; Weitzel, T

Drivers and Inhibitors of SOA Business Value – Conceptualizing a Research Model

In: Proceedings of the 14th Americas Conference on Information Systems (AMCIS 2008); Toronto, Canada

Category: Proceedings

Abstract

What is the business value of Service Oriented Architecture? Although the SOA paradigm has become quite evident in IS literature, a comprehensive model of the SOA business value is still lacking. Based on a literature review and on a multitheoretical foundation, drawing on the adoption of innovations literature and on the resource-based view as well as on resource dependency theory, we attempt to develop a research model which captures the business value of SOA, applicable to empirical research in subsequent studies.

Reference No.: 2008-1049

Beck, R; Beimborn, D; Weitzel, T; König, W

Network effects as drivers of individual technology adoption: Analyzing adoption and diffusion of mobile communication services

In: Information Systems Frontiers, 10 (4), pp. 415-429

Category: Publications in scientific journals

Abstract

Adoption research has largely ignored the dynamic impact of network effects on technology adoption and diffusion. For example, some technologies become more attractive the more social peers use them as well. But adoption at the same time increases the value for the peers and thereby their adoption decisions as well. Unfortunately, interdependencies like these make adoption and diffusion patterns very complex. Drawing on network effect theory, we develop an adoption and diffusion model that explicitly considers the role of direct and indirect network effects for individual technology adoption, using mobile commerce adoption as application example. By applying a simulation approach we can exemplify and analyze the fundamental adoption dynamics given rise to by network effects. We thereby propose a way of how to incorporate network effects into adoption research and disclose the role of the technology diffusion lifecycle for individual adoption.

Reference No.: 2008-968

Beimborn, D; Blumenberg, S

Auswertung Delphi-Studie: „How to Measure Sourcing Relationship Quality“

Category: Miscellaneous

Reference No.: 2008-929

Wuellenweber, K; Beimborn, D; Weitzel, T; König, W

The impact of process standardization on business process outsourcing success

In: Information Systems Frontiers, Volume 10, Number 2 (April 2008), 211-224; DOI 10.1007/s10796-008-9063-x

Category: Publications in scientific journals [Protected Download] Password protected due to future submission, please contact the author [Find it]

Password protected due to future submission, please contact the author

Abstract

What is the impact of business process standardization on BPO success? This paper argues that there is a direct impact of process standardization on BPO success, due to production cost economies, and also an indirect effect via improved contrac-tual and relational governance resulting from better monitoring opportunities and facilitated communication and coordination. This threefold impact of standardization on BPO success is empirically confirmed using data from 335 BPO ventures in 215 German banks.

Reference No.: 2008-920

Martin, S; Beimborn, D; Parikh, M; Weitzel, T

Organizational Readiness for Business Process Outsourcing: A Model of Determinants and Impact on Outsourcing Success

In: Hawaii International Conference on System Sciences HICSS-41; Big Island, Hawaii, USA

Category: Proceedings [Protected Download] Password protected due to former publication, please contact the author

Password protected due to former publication, please contact the author

Reference No.: 2008-497

Beck, R; Beimborn, D

The Impact of Direct and Indirect Network Effects on the Diffusion of Communication Standards

In: Hawaii International Conference on System Sciences HICSS-41; Big Island, Hawaii, USA

Category: Proceedings

Abstract

Expectations about stand-alone and network benefits determine the adoption decision of customers and hence the diffusion of standards. To increase the number of adopters of a communication standard like EDI, not only the ability to exchange messages (as a source of direct network effects), but also the provision of complementary services such as standardized master data, e.g., by establishing a central, industry-wide EDI data pool (as a source of indirect net-work effects) is important. We thus examine the differing impact of direct and indirect network effects on the adoption and diffusion of communication standards. The incorporation of both network benefits into an agent-based simulation model may help to better understand the underlying diffusion problem.

Reference No.: 2008-496

Beimborn, D; Martin, S; Franke, J

Value Chain Crossing: Insights and Opportunities for Future Research

In: International Journal of Electronic Business Vol. 6, No. 1

Category: Publications in scientific journals [Protected Download] Password protected due to former publication, please contact the author

Password protected due to former publication, please contact the author

Abstract

In this article, we present a research framework that tackles a promising area of e-Business largely neglected before, namely the lateral cooperation of firms from two different industries that interconnect their business processes by means of electronic integration. We refer to this kind of e-Business cooperation as "value chain crossing" and explore, as an exemplary application domain, the integration of financial processes in non-banks and financial service providers. To support our research proposal, we provide exploratory findings from an empirical survey accompanied by a series of case studies which indicate that research in this area of e-Business is worthwhile to be conducted. We identified empirical evidence for a large potential of value chain crossing but also found substantial inhibitors for the adoption of this idea.

Reference No.: 2008-495

Blumenberg, S; Beimborn, D; König, W

Determinants of IT Outsourcing Relationships: A Conceptual Model

In: 41th Hawaii International Conference on System Sciences; Waikoloa, Hawaii, USA

Category: Proceedings [Protected Download] Password protected due to former publication, please contact the author

Password protected due to former publication, please contact the author

Abstract

How can relationship quality in outsourcing partnerships be achieved, sustained, and improved? In this paper we present a conceptual model that focuses on the identification of the relevant determinants for a successful IT outsourcing relationship as well as on the operationalization IT outsourcing relationship quality. We contribute to existing relationship literature by thoroughly examining existing constructs and, if applicable, spliting and redistributing them. We also consider additional relationship quality dimensions and determinants. The derived eleven dimensions and fifteen determinants are empirically validated in a subsequent three step empirical approach providing a much more detailed and throroughly structured relationship quality model which will eventually help practitioners in improving their crossorganizational IT-business relationships.

Reference No.: 2008-1

2007

Gomber, P; König, W; Beimborn, D; Franke, J; Wagner, H; Weitzel, T

Kritische Erfolgsfaktoren in Finanzprozessen - IT-Management und Alignment im Kreditprozess der 1.000 größten Banken in Deutschland

Category: Working papers

Abstract

Management Summary Aufgrund einer Befragung der 1.020 größten Banken Deutschlands (Rücklaufquote 13,3%, repräsentativ bzgl. Bilanzsumme) zum Kreditgeschäft mit kleinen und mittleren Unternehmen (KMU) untersucht diese Studie Fragen zum geeigneten Einsatz von IT- und Fachressourcen und zu kritischen Erfolgsfaktoren im KMU-Kreditprozess. Befragt wurden die für diesen Geschäftsprozess verantwortlichen Entscheider. Dabei bestätigte sich die Grundvermutung, dass insbesondere Abstimmungsprozesse zwischen Fachabteilungen und der IT einen wichtigen Erfolgsfaktor für die Leistung des Geschäftsprozesses darstellen. *Kreditprozess:* Das betreute KMU-Kreditvolumen der befragten Banken beläuft sich im Schnitt auf 580,7 Mio. EUR und setzt sich aus 2030 Krediten zusammen. Im Mittel erzielen die befragten Institute eine Zinsmarge von 1,68% (Zinsmarge = Differenz zwischen Kundenzinssatz und fristenkongruentem Interbankenzinssatz) für KMU-Kredite guter Bonität. *IT:* Neben der Kernapplikation zur Unterstützung des KMU-Kreditprozesses nutzen 17,9% eine elektronische Kreditakte und ein Fünftel ein Workflow-Management-System (bei weiteren 45% geplant). In allen Teilen des Kreditprozesses werden von der Mehrheit eine intensivere IT-Unterstützung sowie Funktionserweiterungen bei der Kernapplikation gewünscht. *Alignment:* Die Zusammenarbeit der Fachbereiche Markt und Marktfolge wird in der Regel als gut eingeschätzt und es gibt viele formelle und informelle Beziehungen. Die Abstimmung zwischen IT- und Fachabteilungen ist dagegen deutlich problematischer. Neben kaum stattfindender gegenseitiger Beratung zwischen diesen beiden Bereichen sind die IT- und/oder Geschäftsstrategie entweder nicht explizit vorhanden oder nicht gegenseitig bekannt. Dabei zeigt sich, dass in Banken mit intensiveren Kommunikationsbeziehungen zwischen IT- und Fachabteilungen beispielsweise änderungsanfragen deutlich schneller umgesetzt werden können. Ebenso sehen nur 38,1% Vertrauen und Respekt zwischen beiden Seiten; diese werden jedoch in der Literatur als wichtige Vorbedingung für erfolgreiche Zusammenarbeit beschrieben. Entsprechend sind die Fachabteilungen mit der Umsetzung von Change Requests an der Kreditapplikation unzufrieden und empfinden die Reaktion der IT-Einheit auf änderungsanfragen als unflexibel (63,9%) und die Umsetzung als langsam (60,9%) und teilweise auch als nicht effektiv: Nur 29,4% empfinden die Umsetzungen von Change Requests als nützlich. Wird die Applikation von einem externen Dienstleister bereitgestellt, so sind diese Bewertungen noch schlechter. *Prozessqualität:* Die Mehrheit ist tendenziell zufrieden mit dem KMU-Kreditprozess. Es besteht jedoch insbesondere im Bereich Problemkredite und in der Intensivbetreuung Verbesserungspotenzial. Im Hinblick auf interne Leistungsparameter ist vor allem die mangelnde Kenntnis von Prozesskosten ein Problem. Nur etwa ein Viertel der antwortenden Banken kennt die Kosten für die Bearbeitung eines KMU-Kredites, die bei durchschnittlich 1.357,60 EUR liegen. Wiederum ein Viertel dieser Banken gab sogar Kosten von über EUR 2.000 an. Ebenso ist bemerkenswert, dass Firmenkundenberater im Durchschnitt lediglich 34,5% ihrer Arbeitszeit im direkten Kontakt mit Kunden verbringen. Die Analyse zeigt weiterhin, dass Banken mit geringer Prozessdurchlaufzeit auch geringere Stückkosten haben. Die mittlere Durchlaufzeit (Einreichung aller notwendigen Unterlagen durch den Kunden bis zur Kreditzu- oder -absage) liegt bei einem Standardkredit bei 8,06 Arbeitstagen und bei 14,25 Arbeitstagen für komplexe Finanzierungen. Dabei können durch eine Verkürzung der Durchlaufzeit um einen Tag im Durchschnitt Kosteneinsparungen von EUR 117 bei Standardkrediten und von EUR 59 bei komplexeren Finanzierungen erzielt werden. Die Umsetzung eines Change Requests der Art "Hinzufügen eines neuen Datenfeldes" dauert im Durchschnitt 16,5 Wochen, die Berücksichtigung eines aufgrund regulatorischer Vorgaben geänderten Arbeitsablaufes durchschnittlich 9,9 Wochen; die Schwankungsbreite beider Werte ist jedoch recht groß. Dabei ist in Banken mit gutem IT-Business-Alignment die Reaktionsgeschwindigkeit der IT-Abteilung höher. *Outsourcing:* Die generelle Einstellung gegenüber der Auslagerung von Teilen des KMUKreditprozesses ist negativ. Interessanterweise sind Nutzungsintensität der IT, Automatisierungsgrad der Geschäftsprozesse, Anzahl an Medienbrüchen sowie die Einschätzung der Kompetenz und Innovationsfähigkeit des IT-Personals davon unabhängig, ob die IT intern betrieben wird oder ausgelagert wurde. Einzig die Einschätzung der IT-Flexibilität wird von Banken, die ihre Kernapplikation ausgelagert haben, deutlich schlechter beurteilt. *Wettbewerb:* Jede Bank sieht sich durchschnittlich 3-4 Wettbewerbern gegenüber. Speziell in regionalen Märkten mit einer hohen Anzahl an Wettbewerbern zeigen sich eine hohe Wettbewerbsintensität und ein niedriger preislicher Handlungsspielraum der befragten Banken. Im Durchschnitt erreichen die Kreditinstitute in ihrem relevanten Markt einen Marktanteil von 37,5%. *Prozessgestaltung:* Auch wenn die Ausgestaltung des Kreditprozesses von den Banken derzeit nicht als Wettbewerbsfaktor gesehen wird, zeigt die Studie, dass diejenigen Banken, die dies dennoch tun, höhere Marktanteile haben und zufriedener mit der Profitabilität ihres Kreditgeschäftes sind. Diese Gruppe zeichnet sich auch dadurch aus, in den letzten Jahren verstärkt Marktanteile hinzu gewonnen zu haben. Insgesamt zeigt sich, dass die Kompetenz der Fachseite den höchsten Anteil an einer überdurchschnittlichen Prozessleistung besitzt, die IT allerdings deutliche Unterstützung leisten kann. Während es keinen Einfluss der Institutsgröße auf die Prozessqualität gibt, hat auch die Flexibilität der Fachabteilung einen direkten Einfluss auf die Wettbewerbsposition. Der folgende Abschnitt bietet einen genaueren überblick über die Ergebnisse der Studie. Bei Fragen oder Anregungen freuen wir uns auf ihre Rückmeldung unter it-management@efinancelab.com

Reference No.: 2007-1078

Beimborn, D

Cooperative Sourcing - Simulation Studies and Empirical Data on Outsourcing Coalitions in the Banking Industry

Category: Dissertation thesis

Reference No.: 2007-562

Beimborn, D; Joachim, N; Weitzel, T

Proposing an Instrument for Evaluating the Business Value of Service-Oriented Architectures

In: 3rd International Workshop on Enterprise Applications and Services in the Finance Industry (FinanceCom 2007); Montreal, Canada

Category: Proceedings

Abstract

This paper presents a framework assisting managers in their decision making about introducing a service-oriented architecture (SOA). The benefits, risks and efforts associated with SOA are discussed from a business value perspective. The paper contributes to the literature by suggesting a unified foundation for the debate on the business value of SOA by proposing concrete value drivers and their interrelations.

Reference No.: 2007-865

Beimborn, D; Franke, J; Wagner, H; Weitzel, T

The Impact of Operational Alignment on IT Flexibility - Empirical Evidence from a Survey in the German Banking Industry

In: 13th Americas Conference on Information Systems (AMCIS 2007); Keystone (CO), USA

Category: Proceedings

Abstract

Alignment and IT flexibility have been found to be crucial for a firm’s long-term success in many indus-tries. This paper investigates how alignment and flexibility are interrelated at an operational level. Based on a survey with Germany’s Top 1,000 banks we show on a business process level that shared knowledge and mutual understanding (as dimensions of alignment) between IT unit and business department have a positive impact on IT flexibility. On the other hand, higher degrees of communication between business and IT units do not correlate with higher IT flexibility.

Reference No.: 2007-647

Wuellenweber, K; Beimborn, D; Weitzel, T

Business Process Outsourcing: The Challenge of Process Standardization

In: 3rd International Conference on Outsourcing of Information Services (ICOIS); Heidelberg

Category: Proceedings

Password protected due to former publication, please contact the author

Abstract

Reference No.: 2007-646

Martin, S; Beimborn, D

Modeling the Impact of IT Business Alignment on Business Process Outsourcing Success

In: Pre-ECIS Workshop: European Diffusion Interest Group in Information Technology, sponsored by SIGADIT (Special Interest Group on the Adoption and Diffusion of IT); St. Gallen, Switzerland

Category: Miscellaneous

Reference No.: 2007-614

Martin, S; Beimborn, D; Parikh, M; Weitzel, T

Getting ready for success: may alignment be of help?

In: 13th Americas Conference on Information Systems (AMCIS 2007); (Nominated Best Paper); Keystone (CO), USA

Category: Proceedings

Reference No.: 2007-592

Beimborn, D; Blumenberg, S

How to Measure Relationships – Merging Alignment and Outsourcing Research towards a Unified Relationship Quality Construct

In: 13th Americas Conference on Information Systems (AMCIS); Keystone, Colorado, USA

Category: Proceedings [Protected Download] Password protected due to future submission, please contact the author

Password protected due to future submission, please contact the author

Abstract

The literature has shown that relationship management between and within different entities is crucial in manifold contexts. The prominent IS research strands of IT business alignment and outsourcing relationships tackle this topic from different perspectives. We argue that there are strong overlaps of these concepts and claim for a consolidation of both research strands. We match both research stream´s measurement constructs, show the overlap as well as the remainder and propose a unified model. This model consists of six dimensions and allows for a combined measurement of relationships between business and IT units within as well as across organizational boundaries.

Reference No.: 2007-543

König, W; Beimborn, D; Martin, S; Blumenberg, S; Homann, U

Mittelständler und Banken: Einflussfaktoren der Bereitschaft zur Kooperation auf der Basis eingebetteter Informationssysteme

In: Loos, P.; Krcmar, H. (eds.): Architekturen und Prozesse. Strukturen und Dynamik in Forschung und Unternehmen; Springer, Berlin

Category: Chapter in book

Reference No.: 2007-457

Beimborn, D; Franke, J; Gomber, P

IT-Business-Alignment und der Wertbeitrag der IT – Ergebnisse einer empirischen Studie unter den 1.000 größten deutschen Banken

In: Zeitschrift "IM - Information Management & Consulting“, 1/2007

Category: Publications in journals

Reference No.: 2007-439

Beimborn, D; Fladung, R; Rothlauf, F

How to Configure Cost-Optimal Procurement Consortia for Academic Libraries

In: 13th Americas Conference on Information Systems (AMCIS 2007); Keystone (CO), USA

Category: Proceedings

Password protected due to former publication, please contact the author

Abstract

The academic sector has been faced with strong monopolization tendencies occurring in the academic publisher market in recent years. A countermeasure from the demand-side has been the formation of procurement consortia by academic libraries which are intended to reduce costs and simultaneously optimizing the availability of academic journals in order to sufficiently serve their customers (i.e. faculty and students). The objective of this paper is to determine cost-minimal structures for library consortia. We develop a non-linear and binary optimization model which is solved by applying a genetic algorithm (GA). The paper demonstrates the effectiveness of the GA by applying it to a real-world problem in the German academic e-journals market. The results show that the found solution results in costs that are approximately 30 % lower than the current regional-based solution.

Reference No.: 2007-380

Beimborn, D; Franke, J; Wagner, H; Weitzel, T

The Influence of Alignment on the Post-Implementation Success of a Core Banking Information System: An Embedded Case Study

In: 40th Hawaii International Conference on Information Systems; Hawaii

Category: Proceedings

Password protected due to former publication, please contact the author

Abstract

The literature suggests that the success of an information system among others depends on its utilization. In this paper, we argue that operational IT business alignment is an important driver of system usage and thereby of the market success of the supported business process.

Using an embedded case study in four branches, the back office, and the IT department of a retail bank, many findings of the recent alignment literature can be supported. Using a strict business process perspective, we also offer new insights by showing that alignment is important for IS success in operations as well and positively influences post-implementation IS usage. In particular, mutual understanding between the units and shared domain knowledge not only between IT and business but also between different business units supported by the same core IS turned out to be very important factors of IS usage that have so far been neglected.

Reference No.: 2007-43

2006

Beimborn, D; Franke, J; Wagner, H; Weitzel, T

The Impact of Outsourcing on IT Business Alignment and IT Flexibility: A Survey in the German Banking Industry

In: 12th Americas Conference on Information Systems (AMCIS 2006); Acapulco, Mexico

Category: Proceedings

Password protected due to former publication, please contact the author

Abstract

The ability to outsource IT has been suggested as a major driver of IT productivity. At the same time, the literature on the business value of IT suggests that IT business alignment and IT flexibility are important drivers for the performance of IT. But what is, then, the impact of outsourcing on these key value drivers? In this paper, we empirically show that firms with internal IT exhibit significantly better IT business alignment and IT flexibility.

Reference No.: 2006-532

Beimborn, D; Franke, J; Martin, S

The e-Business Potential of Value Chain Crossing

In: WeB 2006 pre-ICIS Workshop on E-Business; Milwaukee

Category: Proceedings

Abstract

This paper provides exploratory findings of an empirical survey accompanied by a series of case studies that motivates research in e-Business largely neglected before, namely the lateral cooperation of firms from two different industries that interconnect their business processes by means of electronic integration. We refer to this as “value chain crossing” and explore – as exemplary application domain – the integration of financial processes in non-banks and financial service providers. We identified empirical evidence for a large potential of value chain crossing but also found substantial inhibitors for the adoption of this idea. Starting from those findings, we outline a research program to tackle this promising area of e-Business research in future.

Reference No.: 2006-443

Beck, R; Beimborn, D; Franke, J; Weitzel, T

Strategies to Boost Standard Diffusion in Communication Networks - Insights from Network Effect Theory

In: Proceedings of the Special Interest Group on Adoption and Diffusion of Information Technology (DIGIT) Pre-ICIS Workshop; Milwaukee, USA

Category: Proceedings

Abstract

IT standards are subject to network effects which establish challenges concerning a successful diffusion of standards. A renowned example is a mobile service provider trying to establish a network of customers while potential user often wait until the network is sufficiently large in terms of other users (direct network effect) or content available (indirect effect). Despite the potential benefits to adopters and providers, there is still much uncertainty on the differential impact of direct and indirect network effects on the diffusion of standards and their impact on successful diffusion strategies to establish a user base. Our research questions thus are:

(a) …what are the adoption drivers of IT standards and
(b) …how can providers influence these drivers to develop an installed base?

Based on network effect theory, we propose a formal model that simultaneously considers the different effects of direct and indirect network effects on the diffusion of communication standards. Using com-puter-based simulations we can show that IT providers could exploit the alternating impact of direct and indirect network effects at different diffusion stages to successfully establish an installed base. This has fundamental implications for the provider’s pricing and market strategy.

Reference No.: 2006-442

Gomber, P; König, W; Beimborn, D; Franke, J; Wagner, H; Weitzel, T

Kritische Erfolgsfaktoren in Finanzprozessen - IT-Management und Alignment im Kreditprozess der 1.000 größten Banken in Deutschland

Category: Miscellaneous

Reference No.: 2006-388

Beimborn, D; Franke, J; Gomber, P; Wagner, H; Weitzel, T

Die Bedeutung des Alignments von IT und Fachressourcen in Finanzprozessen: Eine empirische Untersuchung

In: WIRTSCHAFTSINFORMATIK 48 (5) , S. 331-339

Category: Publications in scientific journals [Protected Download] Password protected due to former publication, please contact the author

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Abstract

Wie kann die Ressource IT wertschaffend eingesetzt werden? Auf der theoretischen Grundlage des Resource-based View of IT sowie der Alignment-Literatur argumentieren wir, dass die tatsächliche Nutzung der IT sowie das Zusammenspiel zwischen IT und Fachabteilungen grundlegend für die Leistung von IT-intensiven Geschäftsprozessen sind. Das entwickelte Wirkmodell wird in einer Studie unter den 1.000 größten Banken Deutschlands empirisch untersucht.

Es zeigt sich, dass die Leistung des untersuchten Geschäftsprozesses, wie hypothetisiert, stark von einem Alignment zwischen der IT- und der Geschäftsdomäne abhängt. Ebenso wird deutlich, dass ein bestimmtes Ausmaß fachlicher Ressourcen entscheidend ist und auch eine herausragende IT-Ausstattung und -Unterstützung keine Mängel hinsichtlich dieser fachlichen Ressourcen ausgleichen kann. Die Ergebnisse bestätigen damit wichtige Einsichten der Literatur zu Alignment auch auf Prozessebene und zeigen im Gegensatz zu bestehender Literatur theoretisch wie empirisch, dass der Wertbeitrag der IT nicht ohne Berücksichtigung der Nicht-IT-Fachkompetenz untersucht werden kann.

Reference No.: 2006-302

Beimborn, D; Franke, J; Wagner, H; Weitzel, T

Strategy Matters – The Role of Strategy Type for IT Business Value

In: 12th Americas Conference on Information Systems (AMCIS 2006); Acapulco, Mexico

Category: Proceedings [Protected Download] Password protected due to former publication, please contact the author

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Abstract

There is a general consensus among practitioners and researchers alike that IT business alignment improves business performance. Alignment mostly is researched at a strategic level, but has to be implemented in daily operations to be effective. Therefore, in this paper we introduce the concept of operational IT business alignment, reflecting the functional integration at the structural level and representing the linkage between business and IT structure. Using structural equation modeling and data from 136 banks we show that operational IT business alignment positively impacts IS usage and IT flexibility and in turn process performance. Furthermore it is shown that the effect of IT business alignment strongly depends on the type of business strategy a bank follows.

Reference No.: 2006-111

Beimborn, D; Martin, S; Blumenberg, S

Exploring Potential IOS-supported Partnerships between Banks and SMEs

In: 12th Americas Conference on Information Systems; Acapulco, Mexico

Category: Proceedings [Protected Download] Password protected due to former publication, please contact the author

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Abstract

The partnership between banks and non-banks is one of the oldest and most common lateral business partnerships. While banks are looking for new markets and for cost efficient ways to implement new business models, SMEs presumably have considerable efficiency potentials within their financial processes. Some of these potentials could be realized by integrating functionality provided by banks within the financial processes of SMEs. What factors drive the attitude of SMEs toward adopting of new, integrated financial services provided by banks? Through a case study-based, exploratory research ap-proach, we identify four major factors that influence the attitude of SMEs toward adopting new integrated business functions offered by banks.

Reference No.: 2006-102

Weitzel, T; Wendt, O; Beimborn, D; König, W

Network Effects and Diffusion Theory - Extending Economic Network Analysis

In: Jakobs, K. (ed.): Advanced Topics in Information Technology Standards and Standardization Research, Volume 1; Hershey, PA, ISBN 159140939-X

Category: Chapter in book [Protected Download] Password protected due to former publication, please contact the author

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Reference No.: 2006-39

Weitzel, T; Beimborn, D; König, W

A Unified Economic Model of Standard Diffusion: The Impact of Standardization Cost, Network Effects and Network Topology

In: Management Information Systems Quarterly (MISQ), Volume 30, Issue SPEC. ISS., 2006, pages 489-514

Category: Publications in scientific journals

Abstract

This paper is motivated by the following question: what drives the diffusion of a communication standard and what diffusion results can we expect? Past literature provides many instructive but mostly unrelated answers. Frequent findings are startup problems, penguin effects, and tendencies towards monopoly. But substantial problems in applying the models to concrete standardization problems reveal that the dynamics are probably more complex. Not all networks are ultimately conquered by a single standard once it has attracted a certain number of users. And not all diffusion results are either complete or no standardization.

We address the question of the conditions of particular diffusion behaviors by developing a formal standardization model that captures all fragmented phenomena in a unified approach. Drawing from findings of other research we incorporate the structure of the underlying user network as an important determinant for diffusion behaviors. The approach allows us to disclose varying conditions that generate frequently observed standardization behaviors as special parameter constellations of the model. Using equilibrium analysis and computer simulations we identify a standardization gap that reveals the magnitude of available standardization gains for individuals and the network as a whole. The analysis shows that network topology and density have a strong impact on standard diffusion and that the renowned tendency towards monopoly is far less common. We also report how the model can be used to decide on corporate standardization problems.

Reference No.: 2006-14

Beimborn, D; Weitzel, T

Game Theoretical Analysis of Cooperative Sourcing Scenarios

In: Proceedings of the 39th Hawaii International Conference on System Sciences; Kauai, USA

Category: Proceedings [Find it]

Abstract

A possible trend in outsourcing, cooperative sourcing is the merging of similar processes by several firms. For example, several banks could merge their payments proc-esses and the underlying IT to jointly realize economies of scale. But what are conditions of stable outsourcing coali-tions? And how to allocate costs within the outsourcing value web?
In this paper we present a micro economic model for analyzing cooperative sourcing decisions. Using a game-theoretical equilibrium analysis, distribution rules of co-operative sourcing benefits are evaluated and necessary condition for stable sourcing cooperations are identified. We formally prove that only a proportional allocation of costs will regularly lead to stable coalitions. Still, a game theoretic experiment indicates that deciders not knowing about the results are more likely to choose inefficient allo-cations leading to instable sourcing networks.

Reference No.: 2006-9

Beimborn, D

A Model for Simulation Analyses of Cooperative Business Sourcing in the Banking Industry

In: 39th Hawaii International Conference on System Sciences; Kauai

Category: Proceedings [Protected Download] Password protected due to former publication, please contact the author

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Abstract

What will be efficient sourcing constellations in the competitive banking market which force banks to op-timize their processes and to change organizational structures?
This paper presents a model for investigating causes and effects of Cooperative Sourcing in the banking industry. Cooperative Sourcing means merging of similar processes by several firms, such as several banks merge their credit handling as well as the underlying IT, to achieve economies of scale. The model is able to capture these IS-based factors and to analyze the efficiency of sourcing decisions and rsulting market constellations.Due to the complexity of the involved factors, a simulation approach is used for applying the model. Fed with appropriate data the model could support BPO decisions based on analyti-cal analyses as well as on simulation-based compound investigations.

Reference No.: 2006-8

Wagner, H; Beimborn, D; Franke, J; Weitzel, T

IT Business Alignment and IT Usage in Operational Processes: A Retail Banking Case

In: Proceedings of the 39th Hawaii International Conference on System Sciences; Kauai, USA

Category: Proceedings [Protected Download] Password protected due to former publication, please contact the author

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Abstract

What is the impact of operational (i.e. non-strategic) IT business alignment on IT usage? Using case studies in three branches of a retail bank employing identical information systems, many findings of the alignment literature can be supported. The cases also add new insights by showing that alignment is important in operations as well, and that alignment positively impacts IT usage. Especially mutual understanding between the business units and the IT unit turned out to be the single most important factor of IT usage that resulted from frequent interaction and, as far as the IT unit is concerned, from the business orientation of the IT personnel.

Reference No.: 2006-7

2005

Beimborn, D

A simulative analysis of causes and effects of cooperative business process outsourcing in the banking industry

In: IRMA International Conference (Doctoral Symposium); San Diego

Category: Proceedings

Reference No.: 2005-336

Beimborn, D; Martin, S; Franke, J; Weitzel, T

Value Chain Crossing - Embedded Financial Services in the SME segment

Category: Miscellaneous

Reference No.: 2005-333

Beimborn, D; Franke, J; Weitzel, T

The Role of Experience for Outsourcing Evaluation

In: WIRTSCHAFTSINFORMATIK 47(6), S. 431-440

Category: Publications in scientific journals [Protected Download] Password protected due to former publication, please contact the author

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Abstract

How can outsourcing be used to improve financial processes and what role does managers’ experience with outsourcing play for outsourcing decisions?
An empirical survey with CFOs of Germany’s Fortune 1,000 firms (non-banks) reveals that
- there are substantial efficiency potentials in the financial chain of many firms,
- outsourcing these secondary processes is still quite rare, and
- prior outsourcing experience of managers has a strong impact on the evaluation of the competencies of external service providers: an experienced manager is more likely to appreciate the provider’s skills, someone without outsourcing experience presumes the higher competencies inhouse.

Reference No.: 2005-287

Beimborn, D; Martin, S; Homann, U

Value Chain Crossing Between SMEs and the Banking Industry

In: The Fifth International Conference on Electronic Business (ICEB 2005); Hong Kong

Category: Proceedings [Protected Download] Password protected due to former publication, please contact the author

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Abstract

What are future requirements for ERP solutions for SMEs? The following research paper focuses on identifying possible new interfacial areas between banks and SMEs. New banking services could be embedded into SMEs’ information systems to support their financial processes such as cash management, reconciliation, customer management and asset management. We develop a framework and a methodology for our empirical explorative research. They are intended to be the foundation for investigating both, financial processes within SMEs, as well as firms’ willingness to adopt new services offered by financial service providers. Furthermore, first results from four case studies indicate some promising results. They also show particular problems from granting a bank access to SME-internal systems.

Reference No.: 2005-266

Wagner, H; Beimborn, D; Franke, J; Weitzel, T

IT Management in Banks - The Role of Alignment and Usage

In: EFL-Quarterly 4/2005; Frankfurt am Main

Category: Publications in journals

Abstract

In a case study in the German retail banking business it is shown that alignment between IT and business unit is crucial for the actual usage of IT systems which in turn is a key driver for business process quality. Banks should therefore foster interrelationships between IT and business as well as cross functional work biographies of team leaders.

Reference No.: 2005-241

Wahrenburg, M; König, W; Beimborn, D; Franke, J; Gellrich, T; Hackethal, A; Holzhäuser, M; Schwarze, F; Weitzel, T

Kreditprozess-Management

In: Books on Demand; Norderstedt (ISBN: 978-3833431593)

Category: Book [Find it]

Abstract

Auf Grundlage einer empirischen Studie des E-Finance Lab mit den größten 519 deutschen Kreditinstituten zeigen die Autoren, dass

- über die Hälfte der Institute mit den eigenen Kreditprozessen und der Zinsmarge nicht zufrieden ist
- ein Drittel den Anteil der gewinnbringenden Kundenbeziehungen nicht kennt
- nur 7% den gesamten Kreditprozess durch ein einziges System abwickeln und nur 22% der Institute elektronische Kreditakten haben
- Vertriebsmitarbeiter weniger als die Hälfte ihrer Arbeitszeit mit Kunden verbringen.

Outsourcing wird dabei als wichtiger Trend gesehen, aktuell indes zurückhaltend betrieben. Im Rahmen der erwarteten Segmentierung der Bankenlandschaft möchten sich 9 von 10 Banken auf den Vertrieb spezialisieren. Allerdings sind die Bereitschaft zum Fremdbezug von Leistungen und der Vorbereitungsstand gering. So haben erst 46% der Privatbanken Outsourcing-Optionen bewertet, 31% der Genossenschaftsbanken und nur 22% der Landesbanken/Sparkassen.

Das Buch zeigt operationelle Verbesserungspotentiale für alle Teile des Kreditprozesses auf und identifiziert Ansätze für eine bessere Konfiguration der zugrunde liegenden Prozesskette im Spannungsfeld von Eigenerstellung und Outsourcing.

Reference No.: 2005-218

Beimborn, D; Franke, J

Drivers and inhibitors for outsourcing financial processes - a comparative survey of economies of scale, scope, and skill

In: EFL Quarterly 1/2005; Frankfurt

Category: Other publications

Abstract

INDUSTRIALIZATION TENDENCIES WITHIN THE CREDIT BUSINESS ARE IN PARTS BROADER SOPHISTICATED THAN WITHIN FINANCIAL PROCESSES OF OTHER INDUSTRIES. CREDIT PROCESS MANAGERS OF BANKS ESTIMATE ECONOMIES OF SCALE AND SKILL ACHIEVABLE BY OUTSOURCING TO BE HIGHER THAN CHIEF FINANCIAL OFFICERS OF NON-BANKS DO. FURTHERMORE, ECONOMIES OF SCOPE, WHICH INHIBIT SELECTIVE SOURCING, ARE EVALUATED AS LESS PROBLEMATIC.

Reference No.: 2005-184

König, W; Beimborn, D; Martin, S; Homann, U

Capability Map: Eine alternative Darstellungsweise für Unternehmensprozesse aus ressourcenorientierter Sicht

In: Beyer, J.; Mönch, L. (Hrsg.): Aspekte der Wirtschaftsinformatik: Methoden, Werkzeuge und Anwendungen, SCS-European Publishing House

Category: Chapter in book

Abstract

Die vorliegende Arbeit befasst sich mit einem neuen Modellierungs- und Analysekonzept für Geschäftsprozesse, das aus zwei Unternehmenstheorien, der Resource-based Theory (RBT) und der Competence-based Theory (CBT), entwickelt wurde. Das Konzept versteht sich als eine zu den traditionellen, prozessbasierten Darstellungs- und Analysetechniken komplementäre Methode, die das Management bei der strategischen Entscheidungsfindung – z. B. über das Outsourcing bestimmter Teilprozesse – unterstützen soll. Das als „Capability Map“ bezeichnete Konzept bietet einen neuartigen Ansatz zur strategischen Evaluierung der Komponenten von Geschäftsprozessen und erlaubt deren Darstellung als ein Netzwerk von sog. Capabilities. Unter dem Begriff „Capability“ verstehen wir das Leistungsvermögen (materielle und immaterielle sowie intellektuelle Ressourcen) eines Unternehmens, eine gewisse Geschäftsfunktion auf beliebiger Granularitätsebene auszuführen. Die Anwendung der Capability Map auf die Prozesse einer deutschen Universalbank zeigen die Nutzenpotenziale dieses neuen Konzeptes auf.

Reference No.: 2005-141

Beimborn, D; Franke, J; Weitzel, T

Drivers and Inhibitors for Outsourcing Financial Processes – A Comparative Survey of Economies of Scale, Scope, and Skill

In: Proceedings of the Eleventh Americas Conference on Information Systems (AMCIS 2005); Omaha, Nebraska, USA

Category: Proceedings [Protected Download] Password protected due to former publication, please contact the author

Password protected due to former publication, please contact the author

Abstract

Economies of scale, scope, and skill are known to be major drivers or inhibitors for outsourcing business processes. This paper presents a comparative analysis of economies of scale, scope, and skill achievable by outsourcing financial processes in non-banks and banks based on two empirical studies conducted with Fortune 1,000 non-banks and Fortune 500 banks in Germany. It can be shown that industrialization tendencies within the credit business in banks are in parts broader sophisticated than within financial processes of other industries. Credit process managers estimate economies of scale and skill achievable by outsourcing to be higher than chief financial officers do. Furthermore, economies of scope, which inhibit selective sourcing, are evaluated as being less problematic. As a result, the credit process managers’ disposition to outsource (parts of) primary financial processes in banks is higher compared to the CFOs’ attendance to outsource parts of their secondary financial processes in non-banks. In accordance with common knowledge, economies of scale and skill are identified as drivers for outsourcing business processes while economies of scope represent an inhibitor. In contrast to common knowledge, our studies suggest German banks being on the way to industrialization and modularization.

Reference No.: 2005-99

Beimborn, D; Martin, S; Homann, U

Capability-oriented Modeling of the Firm

In: Proceedings of the IPSI 2005 Conference; Amalfi/Italy

Category: Proceedings [Protected Download] Password protected due to former publication, please contact the author

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Reference No.: 2005-72

König, W; Beimborn, D; Franke, J; Weitzel, T

Sourcing von Finanzprozessen – Ein Modell zur simultanen Bewertung von Economies of Scale und Scope

In: Internationale Tagung Wirtschaftsinformatik (WI 2005); Bamberg

Category: Proceedings [Protected Download] Password protected due to former publication, please contact the author

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Abstract

Während viele Unternehmen Fortschritte in der IuK-Technologie zur Automatisierung ihrer primären Prozesse, zu einer internen und externen Vernetzung und letztlich zur Neuaufteilung und Optimierung der gesamten Wertschöpfungskette genutzt haben, wurden Sekundärprozesse selten als eigener Optimierungsgegenstand betrachtet. In einer empirischen Studie zu sekundären Finanzprozessen in den 1.000 größten deutschen Unternehmen (ohne Banken und Versicherungen) wird gezeigt, dass vor einer Outsourcing-Entscheidung kulturelle Hürden der Entscheider zu überwinden sind. Es zeigt sich insbesondere, dass die individuelle Outsourcing-Erfahrung der entscheidenden Manager von Bedeutung ist und dass Economies of Scale und Scope getrennt betrachtet und damit mögliche Trade-offs häufig ignoriert werden. Zur Erweiterung der reinen Outsourcing-Entscheidung im Hinblick auf viel versprechende Modelle des kooperativen Outsourcing wird untersucht, wer geeignete Partner für eine selektive Auslagerung von Teilprozessen durch eine Kreuzung der eigenen Wertschöpfungskette mit derjenigen des Partners (Value Chain Crossing) sein können. Aufbauend auf diesen empirischen Ergebnissen wird ein Simulationsmodell vorgestellt, welches insbesondere die simultane Betrachtung verschiedener Einflussfaktoren der Outsourcing-Entscheidung erlaubt.

Reference No.: 2005-53

König, W; Wahrenburg, M; Hackethal, A; Weitzel, T; Beimborn, D; Franke, J; Gellrich, T; Holzhäuser, M; Schwarze, F

Kreditprozess heute und morgen

Category: Working papers [Protected Download] Password protected due to future submission, please contact the author

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Reference No.: 2005-38

2004

Beimborn, D; Dugall, B; Fladung, R

Optimale Konsortialstrukturen beim Bezug elektronischer Informationsressourcen

Category: Working papers

Reference No.: 2004-103

Skiera, B; König, W; Gensler, S; Weitzel, T; Beimborn, D; Blumenberg, S; Franke, J; Pfaff, D

Financial Chain Management - Prozessanalyse, Effizienzpotenziale und Outsourcing

In: Books on Demand, Norderstedt

Category: Book

Password protected due to former publication, please contact the author

Abstract

Einer Umfrage unter den Top-1.000-Unternehmen in Deutschland (ohne Banken) zufolge verbrauchen die Finanzprozesse in vielen Unternehmen ein Viertel der IT-Bufgets und bieten als typischer Sekundärprozess erhebliches Optimierungspotenzial. Die Autoren entwickeln eine empirisch fundierte generische Financial Chain und identifizieren Ansatzpunkte für Verbesserungen durch ein systematisches Financial Chain Management.
Tatsächlich sind die Verbesseungspotenziale durch interne und externe Vernetzung erheblich. So wickeln zwei Drittel der Unternehmen den Versand ihrer bis zu 4 Millionen Rechnungen jeden Monat über die Post ab. Dabei liegen die Kosten je Rechnung bei durchschnittlich 15,5 EUR, im Gegensatz zu 2 EUR beim elektronischen Rechnungsversand.

Die empirische Untersuchung sowie Fallstudien zeigen Verbesserungspotenziale in der Financial Chain, Einsparungen durch Shared Service Factories und Outsourcing, Wege zu einem Straight Through Processing sowie Ansätze zur Reduktion der Rechnungs- und Reklamationskosten.

Reference No.: 2004-63

Beimborn, D; Fladung, R; König, W

An Optimization Framework for Efficient Information Supply in the Academic Sector

In: Proceedings of the Eighth Pacific-Asia Conference on Information Systems; Shanghai

Category: Proceedings

Password protected due to former publication, please contact the author

Abstract

In recent years, increasing monopolization tendencies in the market for electronic information resources in the academic sector have led to the formation of consortia by university libraries and other academic institutions, which are intended to act as an antipole to increase their bargaining power against the monopolistic structures of the publisher market. The aim of this research paper is the development of a model that determines minimal-cost structures for buying consortia in the context of academic libraries. Two different points of view are discussed: on the one hand the optimal choice of the pricing model for purchasing electronic journals and on the other hand the optimization of consortia structures for bundling bargaining power. For the first part of the framework a break-even based approach is developed and applied to empirical data. It can be shown, that German academic libraries can cut their procurement costs by canceling subscriptions and switching to pay per view by about 30%. The second topic – the consortia structure problem – is solved by a binary non-linear optimization model, which also is applied to a real situation. In future it is able to determine, for example, the optimality of a Germany-wide library consortium and to show efficient alternatives.

Reference No.: 2004-49

Weitzel, T; Beimborn, D; Franke, J

Outsourcing the Financial Chain: an Empirical Analysis of Sourcing and Partnering Potentials

In: Proceedings of the Tenth Americas Conference on Information Systems; New York, New York, August 2004 (AMCIS best paper award/best outsourcing paper)

Category: Proceedings [Protected Download] Password protected due to former publication, please contact the author

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Abstract

While many firms have used advancement in information and communication technology to optimize their supply chain and primary processes, there is still a substantial efficiency potential associated with financial processes. In this paper, a conceptual framework for a systematic financial chain management is developed. Based on this, an empirical survey with the Fortune 1,000 enterprises of Germany shows that while outsourcing of the financial chain is still quite rare it can be successfully used to focus on core competencies. A main finding is that CFOs tend to systematically overestimate the quality of their financial processes and especially the firm’s competencies compared to external experts. This is an important cultural barrier to a value redesign that could offer substantial efficiency improvements.

Reference No.: 2004-40

Beimborn, D; Hoppen, N

A Simulative Approach to Determining the Economic Efficiency of Software Patents

In: WIRTSCHAFTSINFORMATIK 46 (2004) 1, S. 50-60

Category: Publications in scientific journals

Password protected due to former publication, please contact the author

Abstract

Abstract: Traditionally, only technical inventions such as light bulbs or pharmaceuticals were protected by patents. Nowadays software patents are a widly discussed topic in the U.S. and in Europe because of their supposed impact on national innovation rates. Based on an analysis of the determinants of successful software development, we use a bipartite probability model to compare a deregulated market without patents to a market using a patent system. Applying computer-based simulations, we analyze different scenarios to test the impact of different patent duration and width on the innovation behavior of the software market. We show that strong patent protection is globally efficient only in markets with a relatively low profit potential.

Reference No.: 2004-21

König, W; Beimborn, D

Zur Integrationstiefe in der zwischenbetrieblichen Zusammenarbeit

In: Stanoevska-Slabeva, Katarina (Hrsg.): Digital Economy - Anspruch und Wirklichkeit; Heidelberg, Berlin, New York (Springer)

Category: Chapter in book

Password protected due to former publication, please contact the author

Reference No.: 2004-19

Weitzel, T; Beimborn, D; König, W

Outsourcing von Finanzprozessen

In: Management-Kompass IT-Strategie F.A.Z.-Institut , S. 12-17

Category: Chapter in book

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Abstract

Eine empirische Studie des Frankfurter E-Finance Lab zeigt, wie Unternehmen unterschiedlicher Branchen durch modernes Financial Chain Management ihre IT-Finanzprozesse effizient gestalten.Weitere Beiträge analysieren die Kosteneffekte durch IT-Transformation, Sourcingalternativen und IT-Investitionen im Mittelstand.

Reference No.: 2004-17

2003

Beimborn, D; Weitzel, T

Web Services und Service-orientierte IT-Architekturen

In: Das Wirtschaftsstudium 11/2003, S. 1360-1364

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Reference No.: 2003-86

Beck, R; Weitzel, T; Beimborn, D; König, W

The Network Effect Helix

In: Proceedings of the MISQ Academic Workshop on ICT standardization, ICIS 2003; Seattle WA, USA

Category: Proceedings

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Reference No.: 2003-82

Skiera, B; König, W; Gensler, S; Weitzel, T; Beimborn, D; Blumenberg, S; Franke, J; Pfaff, D

Financial-Chain-Management – Eine empirische Untersuchung mit den 1.000 größten deutschen Unternehmen

In: (Working Paper); Frankfurt a. M.

Category: Miscellaneous [Protected Download] Password protected due to former publication, please contact the author

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Abstract

Während in vielen Branchen im Rahmen des Supply-Chain-Management erhebliche Effizienzpotenziale vor allem durch die Orchestrierung der Güter- und Informationslogistik realisiert werden konnten, finden sich bei Finanzprozessen noch ungenutzte Potenziale. Die Financial-Chain, die den Fluss der Finanzströme in und zwischen Unternehmen repräsentiert und ein Viertel der gesamten IT-Budgets verbraucht, ist in vielen Branchen noch wenig optimiert. Zwei von drei CFOs der deutschen Top-1.000-Unternehmen sind entsprechend nicht „zufrieden“ mit ihren Finanzprozessen, und die Hälfte hat bei sich bereits Verbesserungspotenziale identifiziert. Insgesamt ist der Blick auf Finanzprozesse stärker durch die Aufbauorganisation als den eigentlichen Prozessfluss bestimmt.
Das größte interne Optimierungspotenzial wird in den Teilprozessen der Quali-fikation (Identitäts- und Bonitätsprüfung) und Rechnungsstellung gesehen. Allerdings sieht über die Hälfte der CFOs das wesentlich größere externe Optimierungspotenzial in der besseren Verzahnung ihrer Finanzprozesse mit Partnern und Kunden.
Die Verbesserungspotenziale innerhalb der Prozesse der Financial-Chain lassen sich in drei Kategorien einteilen:
- Qualität der Prozesse durch bessere Informationen zur Risikoreduktion
- Dauer bis eine Rechung durch die Kunden bezahlt wird
- Kosten, die bei Bearbeitung einer Rechnung anfallen
Ein durchgängiger elektronischer Fluss der Finanzströme ermöglicht, die Qualität der Prozesse zu erhöhen. So sind beispielsweise alle relevanten Daten zur Qualifizierung der Kunden vorhanden und es sind exakte und schnelle den Kunden betreffende Analysen (Identitätsprüfung, Bonitätsprüfung) durch die zeitnahe Verfügbarkeit von Daten möglich.
Eine Reduzierung des DSOs – Dauer, bis die Kunden ihre Rechungen begleichen (Days-Sales-Outstanding) - stellt eine Kennzahl für die Durchlaufzeit der Financial-Chain dar. So wird der DSO durch eine vermehrte Nutzung interner Daten im Rahmen der Qualifizierung reduziert und ermöglicht es so den Unternehmen, das gebundene Working Capital anderweitig einzusetzen. Ebenfalls wirken verschiedene Zahlungsinstrumente (z.B. Lastschrift) unterschiedlich verringernd oder erhöhend auf den DSO.
Die Kosten können durch einen erhöhten Einsatz der elektronischen Rechnung gesenkt werden. Ebenfalls reduzieren einzelne Eingangskanäle für Reklamationen die Prozesskosten.
Ein bemerkenswertes Problem und gleichzeitig ein wichtiger Lösungsansatz ist die schlechte Dokumentationslage. Nicht einmal jedes vierte Unternehmen hat durchgängig dokumentierte Finanzprozesse, was nach Meinung über der Hälfte der CFOs eine notwendige Vorbedingung zur Erschließung von Optimierungspotenzialen darstellt, sei es durch eigene Shared-Service-Organisationen oder Outsourcing.
Unternehmen, die bereits eigene Erfahrungen mit Outsourcing von Teilen der Financial-Chain gemacht haben (16%), stehen dieser Alternative deutlich positiver gegenüber und schätzen auch das Knowhow des Sourcingpartners viel höher ein als Unternehmen ohne bisherige Outsourcing-Projekte, welche die höchste Prozesskompetenz bei sich wähnen. Ebenso sind Outsourcing-erfahrene Unternehmen positiver in der Beurteilung des Outsourcing von Teilprozessen der Financial-Chain, nur jeder fünfte berichtet von gescheiterten Projekten. Mögliche operative Kosteneinsparungen liegen, bezogen auf die aktuellen Kosten, intern durch Shared-Service-Organisationen (zentrale Prozessbündelung) bei 13,7% und extern durch Business-Process-Outsourcing (BPO) bei 10,3%. Nichtsdestoweniger ist Outsourcing in der Financial-Chain bislang eher die Ausnahme, und es wird für die nächste Zukunft nicht erwartet, dass sich der Trend zur Auslagerung verstärkt.
Wichtige Verbesserungsansätze im Rahmen eines Financial-Chain-Management umfassen eine durchgängige Prozessdokumentation, das Outsourcing von Teilprozessen (z. B. Finanzierung oder Rechnung) an Experten (z. B. Finanzdienstleister) sowie die Möglichkeit, zukünftig große Teile der Financial-Chain an externe Partner (z. B. Banken als Sourcingpartner) auszulagern.

Reference No.: 2003-80

Beimborn, D; Hoppen, N

Optimal Scope and Length of Software Patents - A Simulative Approach

In: Proceedings of the 3rd Interational Conference on Electronic Business (ICEB 2003); Singapore

Category: Proceedings

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Abstract

Usually, patent protection is awarded only to technical inventions such as light bulbs, shavers and pharmaceuticals. After computer programming became viable, and protection of computer programs became desirable, most countries decided that software was too abstract or intangible to be patentable, and copyright be-came the dominant form of protection. Nowadays software patents are a widely discussed topic in the U.S. and in Europe because of their proposed impact on na-tional innovation rates. Based on an analysis of the determinants of successfully developing software, we developed a bipartite probability model for comparing a deregulated market without patents to a market using a patent system. Using computer-based simula-tions, we compare different scenarios to test the impact of different patent dura-tion and width on the innovation behaviour of the software market. We can show that that strong patent protection is globally efficient only in markets with a rela-tively low profit potential.

Reference No.: 2003-75

Schrott, G; Beimborn, D

Informal Knowledge Networks: Towards a Community-Engineering Framework

In: Proceedings of the International Conference on Information Systems (ICIS'2003); Seattle WA, USA

Category: Proceedings

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Abstract

The problems which knowledge workers face these days are very dynamic, unstructured, highly complex, and often cannot be fully explicated. Such problems of ‘moving targets’ require different problem solving capabilities by the actors. Because abstract information is less valuable in these environments, knowledge workers have to utilize other channels than ‘hand-books’. Hence, corporate knowledge networks again are on top of the research-agenda. For the knowledge worker not the access to large databases but the access to knowledgeable colleagues becomes the important factor. In such networks the question arises, which managerial actions are appropriate for successful community-development, i.e. supporting the actors. Unfortunately, today’s practices of commu-nity-engineering are often characterized by gross simplifications and strong technological focus rather than modeling the impact of managerial actions before taking them. As part of a larger research-project, this paper addresses topological structures as action vari-able of community-engineering. A computer-based simulation model is introduced and applied to real-life data from over 800 students and staff of the Economics and Business Administration Department at Frankfurt University, Germany.

Reference No.: 2003-64

Schrott, G; Beimborn, D

Managing Virtual Knowledge Networks: Topology and Performance

In: Proceedings of the ACM 2003 International Conference on Supporting Group Work (ACM GROUP03); Sanibel Island FL, USA

Category: Proceedings

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Abstract

Virtual informal communication networks are widely recognized as an important part of corporate knowledge management (KM). Unfortunately, most practices of community-engineering are char-acterized by intuitive actions from KM managers rather than sys-tematic network development based on detailed analysis. There-fore, as part of a larger research framework, this paper addresses topological structures as action variable of community-engineering. A dynamic computer-based simulation model is in-troduced and applied to real-life data from over 800 students and staff of the Economics and Business Administration Department at Frankfurt University, Germany. Several metrics of networks performance are developed and illustrated using different exem-plary actions of community-engineering.

Reference No.: 2003-63

Weitzel, T; Gellings, C; Beimborn, D; König, W

IS Valuation Methods - Insights from Capital Markets Theory and Practice

In: Proceedings of the 7th Pacific-Asia Conference on Information Systems (PACIS 2003)

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Abstract

In this paper, an analogy between IT firm valuation and IS valuation is used to learn from how investment banking professionals cope with the renowned valuation problem. It becomes clear that theoretically sound approaches like the discounted cash flow might be inappropriate to determine the true value of a software company. Especially for IT valuation, real options approaches are a promising way of capturing the “true” underlying value to new technologies. Unfortunately, as expert interviews reveal, the importance of this approach in investment banking practice is negligible.

Reference No.: 2003-51

Hoppen, N; Beimborn, D; König, W

Patente auf Software - gibt es eine optimale Schutzweite?

In: Proceedings of the 6th Business Informatics International Congress 2003: Media - Markets - Mobility (WI2003); Dresden, Germany

Category: Proceedings

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Reference No.: 2003-37

Hoppen, N; Beimborn, D; König, W

The Impact of Software Patents on the Structure of the Software Market - A Simulation Model

In: Proceedings of the 11th European Conference on Information Systems (ECIS); Naples, Italy

Category: Proceedings [Protected Download] Password protected due to former publication, please contact the author

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Abstract

The issue of software patents is widely discussed in Europe today. The standard economic rationale for patents is to protect potential innovators from imitation, which ultimately pro-vides the incentive to incur the costs of innovation. This incentive topic is strongly discussed in network effect markets such as the software market. We identified five characteristics of software which are crucial for the question of patenting and its consequences: Sequentiality, complementarity, the utilization and availability of open code and the necessity to ensure in-teroperability as well as the digital character of the goods. Based on seven assumptions af-filiated from the literature, we developed a bipartite central probability model comparing a deregulated market without patents to a market using the patent system. The main objectives were to evaluate the frequency of innovations in the software market and on the other hand to investigate monopolistic tendencies. We simulated our model under two different parameter constellations (optimistic and pessimistic environment from a patent owner’s view). Selected snapshots of exemplary simulations showed that strong patent protection circumvented tech-nical progress from a macroeconomic perspective. Moreover, in the long run only one actor (monopolist) dominated the market. Reducing the protection strength (pessimistic environ-ment) resulted in partially contrary effects.

Reference No.: 2003-24

Weitzel, T; Beimborn, D; König, W

Coordination In Networks: An Economic Equilibrium Analysis

In: Information Systems and e-Business Management (ISeB), 1 (2), pp. 189-211; Springer

Category: Publications in scientific journals [Protected Download] Password protected due to future submission, please contact the author

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Abstract

Networks utilizing modern communication technologies can offer competitive advantages to those using them wisely. But due to the existence of network effects, planning and operating cooperation networks is difficult. In this paper, the strategic situation of individual agents deciding on network participation is analysed. A systematic equilibrium analysis using computer-based simulations reveals principal solution scenarios for network agents and shows that network cooperation problems might frequently be not as difficult to resolve as often feared. In particular, strategic situations are identified showing that a majority of individuals might be better off getting the optimal solution from a central principal and that in many cases simple information intermediation can solve the start-up problem notorious in network economics.

Reference No.: 2003-14

Weitzel, T; Beimborn, D; König, W

An Individual View on Cooperation Networks

In: Proceedings of the 36th Hawaii International Conference on System Sciences (HICSS-36); Hawaii, USA

Category: Proceedings [Protected Download] Password protected due to former publication, please contact the author

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Abstract

Networks utilizing modern communication technologies can offer competitive advantages to those using them wisely (e.g. enterprises). Besides technical and organizational issues there are prob-lems concerning planning and operating networks due to an asymmetry of costs and benefits among the network agents making the development of internalization strategies difficult.

Goal of this paper is to systematically identify the strategic decision situation of individual agents as a foundation for cooperation strategies aimed at exploiting network benefits.

A systematic analysis of decision errors of agents in networks using computer-based simulations reveals principal solution scenarios and shows that network cooperation problems might frequently be not as difficult to resolve as often feared using comparatively simple strategies.

Reference No.: 2003-4

Beck, R; Beimborn, D; Weitzel, T

The German Mobile Standards Battle

In: Proceedings of the 36th Hawaii International Conference on System Sciences (HICSS-36); Big Island, Hawaii, USA

Category: Proceedings [Protected Download] Password protected due to former publication, please contact the author

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Abstract

The diffusion of innovations has long been a research domain in IS research. Yet, there is no sound theory nor practice to fully understand the complex mechanisms behind networks of users who are tied together by compatibility requirements as is frequently witnessed in information and communication networks. The goal of this paper is to identify key determinants of the technology battle between WAP and i-mode that is recently raging between German cellular service providers and to propose a possible diffusion path. By adapting an existing network model of technology diffusion, key influences are identified and incorporated into a computer-based simulation model. In doing so, trade-offs like better presentation quality on i-mode cellular clients vs. higher service costs compared to WAP applications can be modeled to propose a systematic sensitivity analysis of factors influencing the success of the respective mobile technologies and associated services. Not at least, the simulation model supports mobile services providers to customize their prices for a faster market penetration through regarding not only indirect (WAP, i-mode) but also direct network effects (SMS, i-mail) as crucial factors for adopters.

Reference No.: 2003-1

2002

Beimborn, D; Mintert, S; Weitzel, T

Web Services und ebXML

In: Wirtschaftsinformatik 44 (2002) 3, S.277-280

Category: Publications in scientific journals [Protected Download] Password protected due to former publication, please contact the author

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Reference No.: 2002-27

Beimborn, D; Weitzel, T; Wendt, O; Mintert, S

Infrastrukturen für neue Geschäftsszenarien - Economics of (Web-)Service Infrastructures

Category: Working papers [Find it]

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Reference No.: 2002-6