2012
Rai, A.; Keil, M.; Hornyak, R.; Wüllenweber, K. (2012)
Hybrid Relational-Contractual Governance for Business Process Outsourcing
In: forthcoming in: Journal of Management Information Systems
Category: Publications in scientific journals
Reference No.: 2012-1946
Wolf, M.; Beck, R.; Pahlke, I. (2012)
Mindfully Resisting the Bandwagon – Reconceptualising IT Innovation Assimilation in Highly Turbulent Environments
In: Forthcoming in: Journal of Information Technology (JIT)
Category: Publications in scientific journals
Reference No.: 2012-1933
Pahlke, I. (2012)
Leveraging Social Capital in the Virtual Work Environment – Knowledge Exchange through Social Media Platforms
In: Proceedings of the 20th European Conference on Information Systems (ECIS); Barcelona, Spain
Category: Proceedings
Reference No.: 2012-1929
Seebach, C.; Beck, R.; Denisova, O. (2012)
Sensing Social Media for Corporate Reputation Management: A Business Agility Perspective
In: Proceedings of the 20th European Conference on Information Systems (ECIS); Barcelona, Spain
Category: Proceedings
AbstractThe concept of business agility reflects an organization’s need to develop sensing capabilities for being able to respond to changes in the business environment rapidly. Therefore, intelligent information systems are needed to support decision makers with accurate and timely information. Since corporate reputation is among the most valuable assets, organizations need efficient measuring techniques for being able to manage it. Recently, due to the advent of social media new reputational challenges have emerged for firms, since such technologies significantly increase the risk for being associated with negative issues. Therefore, organizations should utilize there IT-systems for actively sensing social media content as a basis for a quick response to reputational threats. Accordingly, we provide an empirical example on how firms might improve corporate reputation management through sensing social media. Specifically, we analyze a dataset of 271,207 messages about a large American Bank collected from the public microblogging platform Twitter. For our empirical investigation, we applied automated sentiment analysis and manual content analysis. Our results demonstrate how social media might impact corporate reputation and what organizations can do to prepare themselves. Beyond corporate reputation management, analyzing social media content may be valuable for many other purposes to improve an organization’s sensing capabilities.
Reference No.: 2012-1921
Wolf, M.; Beck, R.; König, W. (2012)
Environmental Dynamics as Driver of On-Demand Computing Infrastructures – Empirical Insights from the Financial Services Industry in UK
In: Proceedings of the 20th European Conference on Information Systems (ECIS); Barcelona, Spain
Category: Proceedings
Reference No.: 2012-1920
Beck, R.; Schott, K. (2012)
The Interplay of Project Control and Interorganizational Learning: Mitigating Effects on Cultural Differences in Global, Multisource ISD Outsourcing Projects
In: forthcoming in: Business & Information Systems Engineering
Category: Publications in scientific journals
Reference No.: 2012-1919
Beck, R.; Weber, S.; Gregory, R. (2012)
Theory-Generating Design Science Research
In: forthcoming in: Information Systems Frontiers
Category: Publications in scientific journals [Find it]
Reference No.: 2012-1906
Seebach, C. (2012)
Searching for Answers - Knowledge Exchange through Social Media in Organizations
In: Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS 2012); Winner of the BEST PAPER AWARD; Maui, Hawaii, USA
Category: Proceedings [Find it]
AbstractOrganizations need information systems that facilitate the exchange between knowledge seekers and contributors in order to manage knowledge successfully. As prior research suggests, social media platforms are a promising solution for bridging the gap between both sides in an effective manner. To enhance our understanding of the benefits of these technologies for knowledge management, we analyze the content of 15,505 enterprise microblogging messages created by 1,166 employees of a major international bank. Specifically, we explore what kind of knowledge users seek and how knowledge is contributed from an individual perspective. Building upon social capital theory we further analyze how the strength of the relationship between seekers and contributors influences the quality of knowledge exchange. Our results provide first insights on how knowledge exchange through social media takes place in organizations. Moreover, we find empirical evidence that these technologies leverage an organization’s existing knowledge, specifically through bridging of otherwise disconnected people.
Reference No.: 2012-1887
Weber, S.; Beck, R.; Gregory, R. (2012)
Combining Design Science and Design Research Perspectives - Findings of Three Prototyping Projects
In: Proceedings of the Hawaii International Conference on System Sciences (HICSS-45) (Best Paper Nomination); Grand Wailea, Maui, Hawaii, USA
Category: Proceedings [Find it]
Reference No.: 2012-1881
