Repp, N.; Berbner, R.; Steinmetz, R. (2007)
Integration von Vertriebskanälen durch einheitliche Authentifizierungs- und Autorisierungsverfahren
In: Zeitschrift für das gesamte Kreditwesen, 3-2007
Category: Book
Reference No.: 2007-1079
Krüger, M.; Freytag, A. (2007)
Currency Boards
In: Knapps Enzyklopädisches Lexikon des Geld-, Bank- und Börsenwesens; Frankfurt am Main: Fritz Knapp Verlag, 2007
Category: Miscellaneous
Reference No.: 2007-1069
Krüger, M. (2007)
Geldnachfragedefekte und die Second Economy
In: Albrecht F. Michler und H. Jörg Thieme (Hrsg.), Systeme monetärer Steuerung: Analyse und Vergleich geldpolitischer Strategien, Schriften zu Ordnungsfragen der Wirtschaft, Band 86, Stuttgart (2007), 118-137
Category: Chapter in book
Reference No.: 2007-1068
Krüger, M.; Morath, F. (2007)
„Burden of debt“ in HIPC countries in the light of current account statistics
In: Intereconomics, Volume 42, No. 2, 2007, 105-108
Category: Other publications
Reference No.: 2007-1067
Krüger, M. (2007)
SEPA: Eastward ho?
In: European Card Review, September/October 2007, 10-11
Category: Other publications
Reference No.: 2007-1066
Skiera, B. (2007)
Wann lohnt sich der Wechsel zu Online-Marketing und –Banking
In: Betriebswirtschaftliche Blätter, Issue 6, S. 312-313
Category: Publications in journals [Find it]
AbstractUmsatzträchtige Kunden sind nicht in jedem Fall profitabel, da sie mitunter hohe
Kosten verursachen. Deshalb tendieren viele Kreditinstitute dazu, die
Kommunikation mit den Kunden so weit wie möglich in die vermeintlich
kostengünstigeren Online-Kanäle zu verlagern. Eine neue Studie zeigt allerdings,
dass eine solche Migration nicht in jedem Fall die Profitabilität des Kunden
steigert.
Reference No.: 2007-1065
Kühner, A.; Mosch, A. (2007)
Firmenkunden – Ohne Beziehungspflege kein Geschäft
In: Bankmagazin 05/2007
Category: Publications in journals
Reference No.: 2007-1064
Kühner, A.; Mosch, A. (2007)
Mobile Marketing für Banken – zwischen Multikanal und Mehrwerten
In: Bankmagazin 10/2007
Category: Publications in journals
Reference No.: 2007-1063
Mosch, A. (2007)
Ganzheitliche Finanzplanung – Individuelle Beratung mithilfe von Standardtools?
In: Bankmagazin 07/2007
Category: Publications in journals
Reference No.: 2007-1062
Hinz, O.; Skiera, B. (2007)
Modellierung des Gebotsverhaltens im Reverse Pricing
In: Die Kunst des Modellierens. Mathematisch-ökonomische Modelle (Hrsg. Luderer, Bernd); Wiesbaden : Teubner
Category: Chapter in book
Reference No.: 2007-935
Wagner, H. (2007)
A Resource-based Perspective on IT Business Alignment and Firm Performance: Theoretical foundation and empirical evidence
Category: Dissertation thesis
Reference No.: 2007-924
Charfi, A.; Berbner, R.; Mezini, M.; Steinmetz, R. (2007)
On the Management Requirements of Web Service compositions
In: Workshop on Emerging Web Services Technology WEWST 2007 (in conjunction with IEEE ECOWS 2007); Halle/ Saale
Category: Proceedings
Reference No.: 2007-892
Hackethal, A.; Gleisner, F.; Wahrenburg, M. (2007)
Den Beratungsprozess optimieren - Eine Analyse zum Einsatz von Marktdaten und technischen Systemen in der Anlageberatung bei Deutschlands 500 größten Kreditinstituten
Category: Book
Reference No.: 2007-886
Schulte, S.; Repp, N.; Schaarschmidt, R.; Eckert, J.; Berbner, R.; Steinmetz, R. (2007)
Potentielle Auswirkungen des Paradigmas der Service-orientierten Architekturen auf die Softwarebranche - Ergebnisse einer Studie aus der deutschen Bankenindustrie
In: Science Meets Business (Tagungsband des Stuttgarter Softwaretechnik Forum 2007); Stuttgart, Germany
Category: Proceedings
Abstract Das Paradigma der Service-orientierten Architekturen (SOA) verfügt heute in Forschung und Softwareindustrie über eine prominente Position. Dennoch fehlt es an empirischen Untersuchungen, inwieweit dieser Architekturansatz langfristig die Softwarebranche beeinflussen wird. Dieser Beitrag präsentiert Ergebnisse einer Studie, deren Schwerpunkt auf der Bestimmung der Eignung von SOA für die deutsche Bankenlandschaft lag. Auf Basis von Daten aus 52 deutschen Banken zeigen wir, dass die Befragten dem SOA-Konzept in erster Linie Auswirkungen auf die Entwickler kundenspezifischer Softwarelösungen beimessen, sich der Einfluss auf Entwickler von Standardsoftware jedoch in Grenzen hält. Weiterhin werden in diesem Beitrag einzelne für die Softwareindustrie interessante Sachverhalte wie die Bedeutung der IT-Architektur für die Kooperation mit externen Partnern vorgestellt.
Reference No.: 2007-873
Beimborn, D.; Joachim, N.; Weitzel, T. (2007)
Proposing an Instrument for Evaluating the Business Value of Service-Oriented Architectures
In: 3rd International Workshop on Enterprise Applications and Services in the Finance Industry (FinanceCom 2007); Montreal, Canada
Category: Proceedings
AbstractThis paper presents a framework assisting managers in their decision making about introducing a service-oriented architecture (SOA). The benefits, risks and efforts associated with SOA are discussed from a business value perspective. The paper contributes to the literature by suggesting a unified foundation for the debate on the business value of SOA by proposing concrete value drivers and their interrelations.
Reference No.: 2007-865
Skiera, B.; Oesterer, M. (2007)
Für jeden Kunden den richtigen Kanal: Wann lohnt sich die Migration zu Onlinemarketing und –banking
In: Geldinstitute, Nr. 3, S. 60-61
Category: Publications in journals [Password Protected Download] (Please contact the author)
Reference No.: 2007-864
Pfaff, D.; Skiera, B.; Wäld, S. (2007)
Potenzialanalyse im Order-to-Cash und Purchase-to-Pay : Vom Einkauf und Verkauf bis zur Finanzabteilung
In: Universität Frankfurt
Category: Miscellaneous
Reference No.: 2007-862
Schaper, T. (2007)
Trends in European clearing and settlement industry - The European code of conduct and TARGET2-Securities
Category: Working papers [Password Protected Download] (Please contact the author)
Reference No.: 2007-857
Schaper, T. (2007)
Trends in European Cross-Border Securities Settlement - TARGET2-Securities and the Code of Conduct
In: FinanceCom 2007; Montreal, Canada
Category: Proceedings [Password Protected Download] (Please contact the author)
Reference No.: 2007-855
Schulte, S.; Repp, N.; Eckert, J.; Berbner, R.; von Blanckenburg, K.; Schaarschmidt, R.; Steinmetz, R. (2007)
General Requirements of Banks on IT Architectures and the Service-Oriented Architecture Paradigm
In: 3rd International Workshop on Enterprise Applications and Services in the Finance Industry (FinanceCom 2007); Montreal, Canada
Category: Proceedings
AbstractThe Service-oriented architecture (SOA) paradigm has gained momentum during the last years. Although the banking industry is often mentioned as an early adaptor of service-oriented technologies, there is still a lack of knowledge concerning the requirements of banks towards an IT architecture and if a SOA is suited to meet them. In this paper, we present results from an empirical study which quantifies the qualification of service-oriented technologies for the German banking industry. Using data from 52 German banks, it turns out that SOA is presumably suited to meet predefined needs of the German banking industry. However, there is a gap between the expectations of different groups of banks. Additionally, this paper presents the status quo of SOA adaptation in German banks.
Reference No.: 2007-854
Budimir, M.; Schweickert, U. (2007)
Benchmarking Latency in Securities Trading - An In Depth View on Trading at Light Speed
In: Pre-Conference Proceedings of the 1st Special Focus Symposium on Market Microstructure: From Orders to Prices – Best Execution in the Age of Algo Trading and Event Stream Processing, 1st International Conference on Advances and Systems Research; Zadar, Croatia
Category: Proceedings [Password Protected Download] (Please contact the author)
Reference No.: 2007-852
Berger, S.; Martin, S. (2007)
Explaining the Adoption of Value Metrics in Retail Banks
In: Pre-ICIS Workshop: FinanceCom 2007; Montreal, Canada
Category: Proceedings
Reference No.: 2007-850
Hinz, O.; Setzer, M.; Vykoukal, J.; Beck, R. (2007)
Portfolio Performance Measurement based on Service-Oriented Grid Computing
In: 3rd International Workshop on Enterprise Applications and Services in the Finance Industry (FinanceCom 2007); Montreal, Canada
Category: Proceedings [Password Protected Download] (Please contact the author)
AbstractOne might think that the success of a financial investment can be measured easily as performance, defined as the return-on-investment between two points in time. However, the accurate calculation can be complex and compute-intensive, e.g., for a single customer but especially
for the entire customer base of large institutions like banks. In
order to meet these computational demands, grid computing presents
a secure, reliable and scalable technology to provide shared access to
heterogeneous resources. This research-in-progress paper introduces a service-oriented architecture for portfolio performance measurement that is based on a grid layer. It first emphasizes the importance of performance measurement as success measure and steering tool before the calculation is presented in detail. Since the consolidation of required data is very compute-intensive, different
calculation methods are encapsulated. Finally, a service-oriented grid architecture for performance measurement is presented and evaluated using criteria from system engineering and design science.
Reference No.: 2007-848
Gsell, M. (2007)
Algorithmic Trading and its Impact on Markets
In: EFL Quarterly 04/2007, pp. 4-5
Category: Publications in scientific journals
Reference No.: 2007-847
Skiera, B.; Spann, M. (2007)
Innovative Tools: Idea Markets
In: EFL Quarterly 04/2007
Category: Other publications
AbstractUsing the wisdom of the crowds for generating and evaluating new product ideas.
Reference No.: 2007-846
Pfaff, D. (2007)
Financial Supply Chain Management
In: Diss. Univ. Frankfurt
Category: Dissertation thesis
Reference No.: 2007-833
Chlistalla, M.; Gomber, P.; Groth, S. (2007)
The New Landscape: How MiFID Drives Changes Among European Execution Venues
In: Journal of Trading, Fall 2007, Volume 2, Number 4, pp. 69-79
Category: Publications in scientific journals
Reference No.: 2007-829
Cuellar, M.; Keil, M.; Johnson, R.; Beck, R.; Liu, S. (2007)
The Impact of Collectivism on the Deaf Effect in IT Projects
In: Proceedings of the Special Interest Group on IT Project Management pre-ICIS Workshop; Montreal, Canada
Category: Proceedings
AbstractProject management is still a problematic area in the IS field. One source of concern is that of project escalation, a continued commitment of resources to a failing course of action. One explanation for escalation is the deaf effect response to bad news reporting (when a decision maker doesn’t hear, ignores or discounts a report of bad news). This research extends existing prior work by adding the effects of societal collectivism to the existing model proposed by Cuellar, Keil and Johnson (2006; 2007). In addition, this research examines a model of societal culture influence on individual decision making behavior based on Straub, Loch, Evaristo, Karahanna, & Srite (2002). It also explores the use of the GLOBE cultural values frame in IS research and the Ford, Connelly, Meister (2003) approach to using the cultural values frameworks in a research setting. This research develops hypotheses regarding the effect of societal collectivism on the deaf effect. The expanded model and associated hypotheses will be tested using matching laboratory experiments conducted in the U.S., Germany, China, South Africa and Saudi Arabia. We expect to show how the deaf effect is influenced by differences in societal collectivism.
At this point, data collection has been completed in all geographies except Saudi Arabia. Data from the USA, South Africa and Germany have been coded. Data from China are in the process of being coded. We are now beginning to analyze the data. At the time of presentation, we will be able to present the preliminary findings of our study. We will discuss how the response to bad news reporting is affected by societal collectivism. We will also demonstrate how the GLOBE cultural values framework can be used in IS cross-cultural research.
Reference No.: 2007-828
Gomber, P.; Chlistalla, M. (2007)
MiFID - Catalyst for a new trading landscape in Europe?
In: Pre-Conference Proceedings of the 1st Special Focus Symposium on Market Microstructure: From Orders to Prices – Best Execution in the Age of Algo Trading and Event Stream Processing, 1st International Conference on Advances and Systems Research; Zadar, Croatia
Category: Publications in scientific journals [Password Protected Download] (Please contact the author)
Reference No.: 2007-827
Gellings, C. (2007)
Outsourcing Relationships: Designing Contracts for Successful Outsourcing -- An Analysis of the German Banking Industry
In: Books on Demand; Norderstedt (www.bod.de)
Category: Dissertation thesis
Reference No.: 2007-824
Eckert, J.; Pandit, K.; Repp, N.; Berbner, R.; Steinmetz, R. (2007)
Worst-Case Performance Analysis of Web Service Workflows
In: 9th International Conference on Information Integration and Web-based Application & Services (IIWAS 2007); Jakarta, Indonesia
Category: Proceedings
Reference No.: 2007-818
Schaarschmidt, R.; Schulte, S. (2007)
Studie: Banken zeigen sich offen gegenüber Service-orientierten Architekturen
In: Zeitschrift für das gesamte Kreditwesen
Category: Publications in journals
Reference No.: 2007-810
Wagner, H.; Weitzel, T. (2007)
Towards an IT production function: understanding routines as fundamental for IT value creation
In: Journal of Enterprise Information Management (JEIM), Vol. 20, No. 4, 380-395
Category: Publications in scientific journals [Password Protected Download] (Please contact the author)
AbstractPurpose of this paper
The goal of this paper is to identify core IT value drivers in firms and to
model them as an IT production function to help disclose and measure the IT
value creation process and to guide managers in seeking adequate ways of employing
the IT resource.
Design/methodology/approach
Based on a critical review of the literature on the resource-based view, an
IT value framework based on the constructs IT capability, resource, and routine
is developed and then formalized as an IT production function.
Findings
Organizational routines are decisive for turning firm resources into an IT capability
and in turn into better business process performance. We show how the IT value
creation process in general and routines in particular can be measured and formalized.
Practical implications
As the interaction between IT and business units is crucial for IT value generation,
or-ganizational routines provide for important knowledge flows that turn firm
resources into value generating capabilities. We propose a concrete method to
measure and evaluate these routines and thereby contribute to making the IT
resource controllable.
What is original/value of
paper
Our main contribution is the identification and analytical formalization of
the role of rou-tines for IT value creation. We show how insights from the resource-based
view, micro-economic theory (Cobb-Douglas/CES production function), and Granovetter's
strength of ties argument can be used to describe, measure, and guide IT value
creation and to develop an IT production function.
Reference No.: 2007-804
Beck, R.; Setzer, M.; Vykoukal, J.; Hinz, O.; Schwind, M. (2007)
Pricing Optimization of Grid-based Financial Services
In: 7th International Conference on Optimization: Techniques and Applications (ICOTA7); Kobe, Japan
Category: Proceedings [Password Protected Download] (Please contact the author)
AbstractThe financial service industry is one among other industries that request increasingly the use of Grid technology for their intensive computing demand. An achievable way to accelerate the sharing of Grid resources within this sector is the establishment of a pricing mechanism. To strengthen this theory, a simulation with different pricing scenarios has been set up with the indication that price-based allocation of Grid-resources combined with an auction mechanism can lead to a cost reduction of more than 40%. This result
shows that there is a huge cost reduction potential in the financial services industry.
Reference No.: 2007-799
Gomber, P.; Schaper, T. (2007)
Impact of Information Technology on Settlement Services for Equities
In: Report of Market Study (September 2007)
Category: Working papers
Reference No.: 2007-795
König, W.; Schamp, E.; Beck, R.; Handke, M.; Vykoukal, J.; Prifling, M.; Späthe, S. (2007)
Finanzcluster Frankfurt: Eine Clusteranalyse am Finanzzentrum Frankfurt/Rhein-Main
In: Books on Demand; Norderstedt
Category: Book
AbstractDas Cluster-Konzept hebt die Vorteilhaftigkeit des lokalen Umfeldes für die Produktivität, Innovativität und Wettbewerbsfähigkeit von Unternehmen hervor. Cluster sind ein lokales System von konkurrierenden und verbundenen Unternehmen und anderen Organisationen, in dem räumliche Nähe die Voraussetzungen für Information, Gemeinsamkeiten und Kooperation bewirken kann. In ihrer vertikalen Organisation umfassen Cluster die Unternehmen einer Kernbranche sowie verbundene Unternehmen anderer Branchen. Das Konzept steht damit „quer“ zur amtlichen Datenlage.
Ziel der Finanzclusterstudie Frankfurt war es, das Feld der „verbundenen Unternehmen“ und unterstützenden Infrastruk¬turen für die Unternehmen des Finanzsektors in der Region zu analysieren, die Bedeutung der räumlichen Nähe für die Funktionsfähigkeit des Clusters zu prüfen, anhand von fünf ausgewählten Wertschöpfungsnetzen, die für das Cluster von besonderer Bedeutung sind, Schwächen des Clusters zu erkennen sowie Potenziale in den Bereichen, die mit dem Finanzsektor verbunden sind, zu identifizieren und schließlich daraus Handlungsempfehlungen für die regionale Wirtschaftsförderung abzuleiten.
Zur Erfüllung dieser Ziele war es notwendig, das Konzept des Clusters an den Untersuchungsgegenstand „Finanzsektor“ anzupassen. Anders als in den bisher untersuchten regionalen Systemen der Warenproduktion ist die Wertschöpfungstiefe im Finanzsektor noch sehr hoch, daher die Zahl und Reichweite der „verbundenen Unternehmen“ geringer und die Art der Vernetzung heterogener. Die aktuellen Tendenzen der „Industrialisierung“ des Finanzsektors lassen aber eine zunehmende Kongruenz erwarten. Zum besseren Verständnis der Leistungserstellung im heterogenen Finanzsektor und ihrer Lokalisierung in einem Cluster wurde das Konzept der Wertschöpfungsnetze verwendet, das einen detaillierten Einblick in die Phasen eines Wertschöpfungsprozesses und die beteiligten Akteure liefert. Es ist bemerkenswert, dass dieses Konzept hier zum ersten Mal vertieft für den Finanzsektor angewendet wird.
Reference No.: 2007-794
Gomber, P.; Chlistalla, M.; Gsell, M.; Pujol, G.; Steenbergen, J. (2007)
Umsetzung der MiFID in Deutschland - Empirische Studien zu Status Quo und Entwicklung der MiFID-Readiness der deutschen Finanzindustrie
In: Books on Demand GmbH; Norderstedt
Category: Book [Find it]
AbstractZwei empirische Studien unter den 200 größten deutschen Kreditinstituten, die das E-Finance Lab in den Jahren 2006 und 2007 durchgeführt hat, zeichnen ein Bild des Vorbereitungsstatus der deutschen Finanzindustrie auf die ab dem 1. November 2007 anzuwendende EU-Richtlinie "Markets in Financial Instruments Directive" (MiFID).
Die Untersuchungen stellen die Einschätzungen der befragten Institute im Hinblick auf Kosten, Nutzeneffekte sowie Wettbewerbspotenziale der MiFID-Anforderungen dar. Es zeigt sich, dass das Thema MiFID in der deutschen Finanzindustrie oftmals primär als regulatorisches Compliance-Thema und weniger als Option zur Hebung strategischer Wettbewerbspotenziale angesehen wird. Best Execution ist das Thema, in dem die Häuser für sich selbst das größte Wettbewerbspotenzial sehen.
ISBN-10: 3837004392
ISBN-13: 978-3837004397
Reference No.: 2007-793
Gomber, P.; Chlistalla, M.; Gsell, M.; Pujol, G. (2007)
Status und Entwicklung der MiFID-Umsetzung in der deutschen Finanzindustrie
In: Zeitschrift für Bankrecht und Bankwirtschaft (ZBB), 4/2007, pp. 313-324; Köln
Category: Publications in scientific journals
Reference No.: 2007-785
Wüllenweber, K. (2007)
Do German Banks Successfully Outsource Back-Office Processes?
In: EFL Quarterly 03/07; Frankfurt am Main
Category: Other publications
Reference No.: 2007-782
Gomber, P.; Pak, J. (2007)
Briefing on Algo Trading
In: Proceedings of the WFE IOMA/IOCA Annual Conference 2007, pp. 17-18; Mexico City, Mexico
Category: Proceedings
Reference No.: 2007-780
Gomber, P.; Lutat, M. (2007)
Applying Pricing Engineering for Electronic Financial Markets
In: Electronic Markets, Vol. 17, Issue 4, pp. 298-308
Category: Publications in scientific journals [Password Protected Download] (Please contact the author)
Reference No.: 2007-769
Pfaff, D.; Skiera, B. (2007)
Studie: Dokumente sind nicht nur Kostentreiber
In: CDO: Das Magazin für den Chief Document Officer, Issue 1, S. 9-10.
Category: Publications in journals [Password Protected Download] (Please contact the author) [Find it]
AbstractDokumente als Instrument zur Kundenbindung
und zur Erschließung von Cross- und Up-Selling-Potenzialen am Beispiel des Kontoauszuges
Reference No.: 2007-759
Ende, B.; Brause, R. (2007)
Mutual Information based Clustering of Market Basket Data for Profiling Users
In: 19th IEEE International Conference on Tools with Artifical Intelligence (ICTAI-2007); Patras, Greece
Category: Proceedings [Password Protected Download] (Please contact the author)
Reference No.: 2007-756
Gellings, C.; Wüllenweber, K. (2007)
Differences in Contracting: Anchoring Formal and Relational Norms within BPO Governance
In: Proceedings of the 13th Americas Conference on Information Systems (AMCIS 2007); NOMINATED FOR BEST PAPER AWARD; Keystone, Colorado, USA
Category: Proceedings [Password Protected Download] (Please contact the author)
Reference No.: 2007-744
Gellings, C. (2007)
Contractually Implementing IT Governance within Outsourcing Relationships
In: Working Paper
Category: Miscellaneous
Reference No.: 2007-743
Bannier, C.; Behr, P.; Güttler, A. (2007)
Why are Unsolicited Ratings Lower than Solicited Ratings? A Theoretical and Empirical Assessment
Category: Working papers
Reference No.: 2007-741
Berbner, R.; Spahn, M.; Repp, N.; Heckmann, O.; Steinmetz, R. (2007)
WSQoSX – A QoS architecture for Web Service workflows
In: 5th International Conference on Service-Oriented Computing (ICSOC 2007), Demo Track; Vienna, Austria
Category: Proceedings
Reference No.: 2007-726
Berbner, R. (2007)
Dienstgüteunterstützung für Service-orientierte Workflows
Category: Dissertation thesis
AbstractDie Komposition von Services zu Workflows ist eine der großen Herausforderungen im Umfeld des Service-oriented Computing. Um Anforderungen seitens der Nutzer an die Ausführung des Workflows einhalten zu können, ist das Dienstgütemanagement der beteiligten Services von entscheidender Bedeutung. Diese Arbeit stellt die Dienstgütearchitektur WSQoSX (Web Services Quality of Service Architectural Extension) vor, die das Dienstgütemanagement von Services basierend auf einem aus neun Phasen bestehenden Vorgehensmodell übernimmt. WSQoSX überwacht zudem die Einhaltung von Service Level Agreements (SLAs). Als Weiterentwicklung von WSQoSX werden heuristische Lösungsverfahren zur dienstgütebasierten Serviceauswahl entwickelt, implementiert und evaluiert. Diese stellen sicher, dass die Präferenzen des Nutzers hinsichtlich der Dienstgüteeigenschaften bei der Serviceauswahl berücksichtigt werden. Da das tatsächliche Laufzeitverhalten der Services häufig von dem zuvor geplanten abweicht, wird ein Replanning-Mechanismus vorgestellt und evaluiert, der während der Ausführung des Workflows dafür sorgt, dass das tatsächliche Laufzeitverhalten bereits ausgeführter Services bei der Auswahl noch auszuführender Services mit einbezogen wird. Da das Replanning zur Laufzeit durchgeführt wird, muss das angewendete Lösungsverfahren hochperformant sein. Aus diesem Grunde wird zur Umsetzung ein heuristisches Lösungsverfahren eingesetzt.
Reference No.: 2007-724
Weldi, M.; Wahrenburg, M. (2007)
Return on Investment in Higher Education - Evidence for Different Subjects, Degrees and Gender in Germany
Category: Working papers
Reference No.: 2007-709
Spann, M.; Hinz, O. (2007)
The Impact of Social Network Structure on Name-Your-Own-Price Markets
In: Marketing Science Conference 2007; Singapore
Category: Proceedings
AbstractThe interactive nature of the Internet promotes collaborative business models (e.g. auctions) and facilitates information sharing via social networks. The Name-Your-Own-Price (NYOP) mechanism is such a collaborative business model where prospective buyers bid for a specific product against an unrevealed threshold price set by the seller. Prospective buyers have strong incentives to learn more about the secret threshold price in NYOP markets, thereby relying on their own network of friends or digital networks of users with similar interest and information needs. This has led to the development of communities sharing the latest experience with bids on products in these markets. Information sharing in digital environments, both person-to-person or via communities can change bidding behavior and can thus have a strong impact on seller profit. However, previous research has so far neglected information diffusion in NYOP markets. The goal of this paper is to determine the impact of information diffusion on bidding behavior and seller profit in NYOP markets for different communication structures in social networks. Thereby, we first develop a normative model for the effect of shared information on bidding behavior. We then empirically test the validity of our model to represent actual behavior in a laboratory experiment with induced valuations. We determine the effect of information diffusion on seller profit for various structures of communication links in social networks via an agent-based simulation. Finally, we test the impact of information diffusion on bidding behavior and seller profit in a field setting with real purchases.
Reference No.: 2007-708
Wolk, A.; Schlereth, C.; Skiera, B. (2007)
An Empirical Comparison of Different Methods to Estimate Willingness-to-Pay Functions
In: Marketing Science Conference 2007; Singapore
Category: Proceedings
AbstractIn recent years nonlinear pricing has attracted a lot of attention from academics and practitioners due to increased possibilities of its application in the growing area of service industries. In case of wireless communication, internet access or TV pay-channels providers usually offer a set of optional tariffs that consists of a usage-independent fixed fee and a marginal price. Analysis of nonlinear pricing is, however, very complex and poses many difficulties because of the interdependency between the consumption level and marginal price. Willingness-to-pay functions account for this interdependency and can be used to predict consumer behavior, analyze the effect of price changes on the market as well as to design of the optimal nonlinear pricing scheme. So far, several studies made proposals on how to use survey data to estimate willingness-to-pay functions (Iyengar et al. 2006, Wolk and Skiera 2006). While those studies laid down the foundations for using survey data to estimate willingness-to-pay functions, they suffer from a limited comparison of data gathering and estimation procedures. In this study we review, enhance and compare various methods that use survey data for the estimation of willingness-to-pay functions. First, we focus on the data gathering procedure (i.e., ranking-based conjoint, choice-based conjoint, and contingent valuation) while in the second step we analyze various estimation procedures (i.e., one-step versus two-step procedures). In an empirical study we measure the perceived task difficulty, the time required for accomplishing the task, face, internal and predictive validity. Based on the results we provide recommendations concerning the most reliable and valid procedure for using survey data to estimate willingness-to-pay functions.
Reference No.: 2007-707
Bosch, O.; Wahrenburg, M. (2007)
Debt Maturity and the Impact of Information Asymmetry and Ownership Structure
Category: Working papers
Reference No.: 2007-700
Steffen, S. (2007)
Syndicated Loans, Lending Relationships and the Business Cycle
Category: Working papers
Reference No.: 2007-699
Güttler, A.; Wahrenburg, M. (2007)
Validierung von Ratingsystemen
In: Handbuch Rating, Gabler Verlag, pp. 747-765
Category: Chapter in book
Reference No.: 2007-677
Güttler, A.; Behr, P. (2007)
Credit Risk Assessment and Relationship Lending: An Empirical Analysis of German SMEs
In: Journal of Small Business Management, Vol. 45 (2), pp. 194–213
Category: Publications in scientific journals [Find it]
Reference No.: 2007-671
Skiera, B.; Gerstmeier, E.; Stepanchuk, T. (2007)
Optimale Positionierung von Suchwortanzeigen
In: Schwarz, T. (Hrsg.), "Leitfaden Online-Marketing", S. 338-343.
Category: Chapter in book
Reference No.: 2007-666
Schwind, M.; Hinz, O.; Beck, R. (2007)
A Cost-based Multi-Resource Auction for Service-oriented Grid Computing
In: 8th IEEE/ACM International Conference on Grid Computing (Grid 2007); Austin, Texas
Category: Proceedings
AbstractThe application of Grid technology is finally spreading
from engineering and natural science-related industrial sectors
to other industries with computational demanding applications.
The financial service industry is one of these sectors,
however, the diffusion of Grid technology within this sector is
often hindered by missing incentives to share the computational
resources. A promising way to overcome these barriers is the
introduction of a pricing mechanism for the use of Grid-based
resources. This work introduces a possible application of such
a pricing approach and provides some simulation scenarios to
illustrate how effective such an economized Grid solution can
be. The simulation results indicate that pooling of IT resources
can provide a cost reduction of 33% compared to individual
and dedicated servers. However, with a price-based allocation
of computing resources, further 10% of cost reduction can be
achieved by introducing an auction mechanism. Therefore we
claim that there is huge cost reduction potential in the financial
service industry beyond the savings that can be achieved by
a utility-based allocation of compute resources, if economically
inspired allocation methods are combined with advanced refining
and learning methods in the allocation process.
Reference No.: 2007-652
Fritsch, M. (2007)
Long Term Effects of Bank Acquisitions in Central and Eastern Europe
Category: Working papers
Reference No.: 2007-650
Fischer, R.; Gerhardt, R. (2007)
The Missing Link between Investors and Portfolios: Introducing Financial Advice
Category: Working papers [Find it]
AbstractNumerous studies on behavioral finance and household portfolios show that individual investors are suffering welfare costs for their investment mistakes. However, a crucial component of their investment process has not yet been covered in the literature: financial advice.
We normatively introduce this missing link between investors and their portfolios arguing that financial advice can have significant influence on their investment decisions and reduce ensuing costs. We shed light on the environment financial advice takes place in with regards to institutional settings as well as rationales of advisors and customers. Furthermore, we present suitable means to measure the effect of financial advice. Based on these findings, we develop a research framework, derive promising questions for future studies and formulate hypotheses on interrelations between influencing factors.
Reference No.: 2007-648
Beimborn, D.; Franke, J.; Wagner, H.; Weitzel, T. (2007)
The Impact of Operational Alignment on IT Flexibility - Empirical Evidence from a Survey in the German Banking Industry
In: 13th Americas Conference on Information Systems (AMCIS 2007); Keystone (CO), USA
Category: Proceedings
AbstractAlignment and IT flexibility have been found to be crucial for a firm’s long-term success in many indus-tries. This paper investigates how alignment and flexibility are interrelated at an operational level. Based on a survey with Germany’s Top 1,000 banks we show on a business process level that shared knowledge and mutual understanding (as dimensions of alignment) between IT unit and business department have a positive impact on IT flexibility. On the other hand, higher degrees of communication between business and IT units do not correlate with higher IT flexibility.
Reference No.: 2007-647
Wuellenweber, K.; Beimborn, D.; Weitzel, T. (2007)
Business Process Outsourcing: The Challenge of Process Standardization
In: 3rd International Conference on Outsourcing of Information Services (ICOIS); Heidelberg
Category: Proceedings
Abstract
Reference No.: 2007-646
Repp, N.; Schulte, S.; Eckert, J.; Berbner, R.; Steinmetz, R. (2007)
An Approach to the Analysis and Evaluation of an Enterprise Service Ecosystem
In: Proceedings of the ICSOFT'07 Workshop on Architectures, Concepts and Technologies for Service Oriented Computing; Barcelona, Spain
Category: Proceedings
Reference No.: 2007-641
Turczyk, L.; Liebau, N.; Steinmetz, R. (2007)
Modeling Information Lifecycle Management
In: 13th Americas Conference on Information Systems (AMCIS 2007); Keystone, Colorado, USA
Category: Proceedings
Reference No.: 2007-637
Turczyk, L.; Gröpl, M.; Liebau, N.; Steinmetz, R. (2007)
A Method for File Valuation in Information Lifecycle Management
In: 13th Americas Conference on Information Systems (AMCIS 2007); Keystone, Colorado, USA
Category: Proceedings
Reference No.: 2007-636
Turczyk, L.; Behrens, M.; Liebau, N.; Steinmetz, R. (2007)
Cost Impacts on Information Lifecycle Management Design
In: 13th Americas Conference on Information Systems (AMCIS 2007); Keystone, Colorado, USA
Category: Proceedings
Reference No.: 2007-635
Schulte, S.; Repp, N.; Berbner, R.; Steinmetz, R.; Schaarschmidt, R. (2007)
Service-Oriented Architecture Paradigm: Major Trend or Hype for the German Banking Industry?
In: 13th Americas Conference on Information Systems (AMCIS 2007); Keystone, Colorado, USA
Category: Proceedings
AbstractAlthough Service-orientation is based on known concepts like autonomy and loose coupling of software components, the standardization of Web Service technologies has led to a rising adaptation of service-orientation in the research community as well as in the software industry over the past years. While Ser-vice-oriented architectures (SOA) are widely accepted as a new enterprise systems architecture paradigm, the current impact of the SOA paradigm on certain industries (including the German Banking Industry) has not been surveyed yet in detail. This paper describes a survey we conducted among business/IT architects from Germany’s 1020 largest banks. The subject of this survey was to identify if SOA is regarded as a ma-jor trend or as hype. Thus, we propose nine hypotheses from three areas regarding the impact of SOA on the German Banking Industry which are the foundation for the questionnaire used in the survey. Further-more, we present intermediary results from our survey and briefly present preliminary conclusions from the available data.
Reference No.: 2007-622
Heiligenthal, J.; Skiera, B. (2007)
Optimale Verteilung eines Budgets auf Aktivitäten zur Kundenakquisition, Kundenbindung und Add-on-Selling
In: Zeitschrift für Betriebswirtschaft, 77, Special Issue 3, S. 117-141
Category: Publications in scientific journals [Find it]
Reference No.: 2007-615
Martin, S.; Beimborn, D. (2007)
Modeling the Impact of IT Business Alignment on Business Process Outsourcing Success
In: Pre-ECIS Workshop: European Diffusion Interest Group in Information Technology, sponsored by SIGADIT (Special Interest Group on the Adoption and Diffusion of IT); St. Gallen, Switzerland
Category: Miscellaneous
Reference No.: 2007-614
Blumenberg, S. (2007)
Success factors of organizational relationships between business and IT entities
In: 13th Americas Conference on Information Systems (AMCIS), Doctoral Consortium; Keystone, Colorado, USA
Category: Miscellaneous
AbstractThe literature has shown that relationship management between and within different entities is crucial in manifold contexts. Particularly, the relationship on an interpersonal level is underrepresented in research. Based on IT business alignment and outsourcing relationship literature, I aim to identify a sound construct of interpersonal relationship quality as well as its drivers and inhibitors. This model should be applied in an intra-organizational context (alignment between business and IT units) as well as in an inter-organizational context (relationship between customer and vendor in an outsourcing relationship).
Reference No.: 2007-607
Schaper, T. (2007)
Integration of European Securities Settlement Systems - A Transaction Cost Based Analysis of Models for Integration
In: FinanceCom 2007; Montreal, Canada
Category: Proceedings [Password Protected Download] (Please contact the author)
Reference No.: 2007-603
Martin, S.; Beimborn, D.; Parikh, M.; Weitzel, T. (2007)
Getting ready for success: may alignment be of help?
In: 13th Americas Conference on Information Systems (AMCIS 2007); (Nominated Best Paper); Keystone (CO), USA
Category: Proceedings
Reference No.: 2007-592
Skiera, B.; Gerstmeier, E.; Stepanchuk, T. (2007)
Erfolge kalkulieren
In: Managementkompass Suchmaschinenmarketing im B-to-B
Category: Publications in scientific journals
Reference No.: 2007-573
Böhm, M.; Gensler, S. (2007)
Evaluating Customer Channel Migration Activities
In: Marketing Science Conference 2007; Singapore
Category: Proceedings
Reference No.: 2007-569
Böhm, M. (2007)
Determing the Impact of Internet Channel Use on a Customers's Lifetime
In: EMAC Conference 2007; Reykjavík, Iceland
Category: Proceedings
Reference No.: 2007-568
Berger, S.; Gensler, S. (2007)
Online Banking Customers: Insights from Germany
In: Journal of Internet Banking and Commerce 12(1)
Category: Publications in journals [Find it]
Reference No.: 2007-565
Skiera, B. (2007)
Zwischen Online- und Offline-Kunden
In: Computerwoche 12/2007
Category: Publications in journals [Find it]
AbstractUm herauszufinden, welche Interessenten vorzugsweise per Mail und welche auf anderen Wegen anzusprechen sind, bedarf es ausgefeilter Analysen.
Reference No.: 2007-555
Beimborn, D.; Blumenberg, S. (2007)
How to Measure Relationships – Merging Alignment and Outsourcing Research towards a Unified Relationship Quality Construct
In: 13th Americas Conference on Information Systems (AMCIS); Keystone, Colorado, USA
Category: Proceedings [Password Protected Download] (Please contact the author)
AbstractThe literature has shown that relationship management between and within different entities is crucial in manifold contexts. The prominent IS research strands of IT business alignment and outsourcing relationships tackle this topic from different perspectives. We argue that there are strong overlaps of these concepts and claim for a consolidation of both research strands. We match both research stream´s measurement constructs, show the overlap as well as the remainder and propose a unified model. This model consists of six dimensions and allows for a combined measurement of relationships between business and IT units within as well as across organizational boundaries.
Reference No.: 2007-543
Schulte, S.; Berbner, R.; Steinmetz, R.; Uslar, M. (2007)
Implementing and evaluating the Common Information Model in a relational and RDF-based Database
In: ITEE 2007 - Third International ICSC Symposium; Oldenburg
Category: Proceedings
AbstractDuring the last decade, the Common Information Model (CIM) has evolved to an extensive ontology for the domain of energy markets. As the CIM does only offer an UML model for the implementation of its ob-jects, an ER model or relational database schema has not been released. Therefore, it is necessary to create a CIM based database schema in order to persist CIM data in a relational database. This schema could either be constructed based on the former mentioned UML model as a relational da-tabase schema or based on an already existing RDF/XML serialization of CIM as an RDF database. This paper evaluates these two implementations of the CIM.
Reference No.: 2007-540
Wüllenweber, K. (2007)
The role of manager's risk attitude for outsourcing success
In: 15th European Conference on Information Systems (ECIS07); St. Gallen
Category: Proceedings [Password Protected Download] (Please contact the author)
Reference No.: 2007-465
Gomber, P.; Gsell, M. (2007)
Catching up with technology – The impact of regulatory changes on ECNs/MTFs and the trading venue landscape in Europe
In: Automated Trader Magazin (online-only Bootstrap section)
Category: Other publications
Reference No.: 2007-464
Petersen, O.; Pujol, G. (2007)
Wie lässt sich die MiFID für neue Geschäftsmodelle nutzen?
In: Zeitschrift für das gesamte Kreditwesen, Ausgabe Technik - IT für Finanzdienstleister, Issue 1/2007, pp. 11-13
Category: Publications in journals
Reference No.: 2007-459
Franke, J.; Gomber, P. (2007)
Die IT- und die Fachabteilung - Zwei Welten in einer Bank? Eine Bestandsaufnahme zur Zusammenarbeit von Fach- und IT-Abteilungen mit den 1.000 größten deutschen Banken
In: Working Paper
Category: Other publications
Reference No.: 2007-458
König, W.; Beimborn, D.; Martin, S.; Blumenberg, S.; Homann, U. (2007)
Mittelständler und Banken: Einflussfaktoren der Bereitschaft zur Kooperation auf der Basis eingebetteter Informationssysteme
In: Loos, P.; Krcmar, H. (eds.): Architekturen und Prozesse. Strukturen und Dynamik in Forschung und Unternehmen; Springer, Berlin
Category: Chapter in book
Reference No.: 2007-457
Ende, B.; Gomber, P.; Wranik, A. (2007)
Order Channel Management
In: EFL Quarterly, pp. 6-8.
Category: Other publications
Reference No.: 2007-447
Gomber, P. (2007)
Keine Neuordnung der europäischen Finanzmärkte
In: Börsenzeitung, 17.01.2007, p. 20.
Category: Other publications
Reference No.: 2007-446
Berbner, R.; Spahn, M.; Repp, N.; Heckmann, O.; Steinmetz, R. (2007)
Dynamic Replanning of Web Service Workflows
In: IEEE International Conference on Digital Ecosystems and Technologies 2007 (IEEE DEST 2007); Cairns, Australia
Category: Proceedings
Reference No.: 2007-429
Lambrecht, A.; Seim, K.; Skiera, B. (2007)
Does Uncertainty Matter? Consumer Behavior under Three-Part Tariffs
In: Marketing Science
Category: Publications in scientific journals [Find it]
Reference No.: 2007-426
Turczyk, L.; Heckmann, O.; Steinmetz, R. (2007)
Simulation of Information Lifecycle Management
In: 18th Annual Information Resources Management Association Conference (IRMA 2007); Vancouver, Canada
Category: Proceedings
Reference No.: 2007-425
Turczyk, L.; Heckmann, O.; Steinmetz, R. (2007)
File Valuation in Information Lifecycle Management
In: 18th Annual Information Resources Management Association Conference (IRMA 2007); Vancouver, Canada
Category: Proceedings
Reference No.: 2007-424
Güttler, A.; Liedtke, H. (2007)
Calibration of Internal Rating Systems: The Case of Dependent Default Events
In: Kredit und Kapital 4/2007
Category: Publications in scientific journals [Find it]
Reference No.: 2007-422
Güttler, A.; Wahrenburg, M. (2007)
The Adjustment of Credit Ratings in Advance of Defaults
In: Journal of Banking & Finance, Vol. 31 (3), pp. 751-767
Category: Publications in scientific journals
Reference No.: 2007-420
Gomber, P.; Lutat, M. (2007)
Applying Pricing Engineering for Exchanges in Emerging Economies
In: Proceedings of the 5th International Business Research Conference; Dubai 2007
Category: Proceedings [Password Protected Download] (Please contact the author)
Reference No.: 2007-346
Beck, R.; Franke, J. (2007)
Automating Customer Complaints Management through Trust Accounts
In: Proceedings of the 2007 IRMA Conference, pp. 485-488; Vancouver, Canada
Category: Proceedings [Password Protected Download] (Please contact the author)
AbstractThe automation of business processes by the use of paper-free EDI transmissions between business partners can be an incentive to advance the exchange of orders, invoices, and customer complaints without human interruptions by integrating and embedding trust mechanisms. This paper analyzes the applicability of automatically updated trust accounts for customer relationship management for the handling of customer complaints. The model introduced in this paper can help to reduce handling and shipping costs significantly and thereby improves customer benefits, resulting in higher customer loyalty.
Reference No.: 2007-345
Beimborn, D.; Franke, J.; Gomber, P. (2007)
IT-Business-Alignment und der Wertbeitrag der IT – Ergebnisse einer empirischen Studie unter den 1.000 größten deutschen Banken
In: Zeitschrift "IM - Information Management & Consulting“, 1/2007
Category: Publications in journals
Reference No.: 2007-439
Berger, S.; Gensler, S. (2007)
Evaluating customer management implementations
In: IIMA Conference on Research in Marketing 2007; Ahmedabad
Category: Proceedings [Password Protected Download] (Please contact the author)
AbstractThe objective of this paper is to propose a method for evaluating customer management implementations
in order to allow the development of an efficient and effective customer management
in retail banking with respect to the value of the customer base.
Therefore, a reference process for customer management within retail banking is derived and
by using decision calculus method, experts can evaluate the effect of activities to close the
gap between the individual company performance and the reference process. All effects are
measured in five core customer metrics (number of customers, Retention Rate, Retention expenditures,
Acquisition expenditures, cash flow) and aggregated to customer equity, allowing
a clear recommendation on certain activities.
An empirical study is conducted to back test the reference process and evaluate the actual
status of customer management implementation.
Reference No.: 2007-102
Fritsch, M.; Wüllenweber, K. (2007)
Firm-level determinants of Business Process Outsourcing decisions
In: 18th Information Resources Management Association International Conference (IRMA 2007); Vancouver, Canada
Category: Proceedings [Password Protected Download] (Please contact the author)
Reference No.: 2007-418
Gellings, C. (2007)
Outsourcing Relationships: The Contract as IT Governance Tool
In: Proceedings of the 40th Hawaiian International Conference on System Sciences (HICSS 2007); Hawaii, USA
Category: Proceedings [Password Protected Download] (Please contact the author)
Reference No.: 2007-98
Muntermann, J.; Güttler, A. (2007)
Intraday Stock Price Effects of Ad Hoc Disclosures: The German Case
In: Journal of International Financial Markets, Institutions and Money, Vol. 17 (1), pp. 1-24
Category: Publications in scientific journals
Reference No.: 2007-390
Gewald, H.; Franke, J. (2007)
The Risks of Business Process Outsourcing: A Two-Fold Assessment in the German Banking Industry
In: International Journal of Electronic Finance (IJEF) Vol. 1(4), pp. 420-441
Category: Publications in scientific journals [Password Protected Download] (Please contact the author)
AbstractThis paper tackles the question of whether the risks inherent in Business Process Outsourcing (BPO) differ significantly from the risks of Information Technology Outsourcing (ITO) and subsequently investigates which are the most salient risks inherent in BPO. By applying structured expert interviews and a quantitative survey among Germany's 200 largest banks, it turns out that the risk categories relevant to ITO and BPO are fundamentally the same, but differ in magnitude. Digging deeper into the risks associated with BPO, and using Perceived Risk Theory as a theoretical framework, we found that financial risks are most important to decision makers, followed by strategic and performance risks.
Reference No.: 2007-377
Gewald, H.; Gellrich, T. (2007)
The Impact of Perceived Risk on the Capital Market's Reaction to Outsourcing Announcements
In: Information Technology and Management, Vol. 8, No.4 pp. 279-296; Springer
Category: Publications in scientific journals [Find it]
AbstractOutsourcing is a widely accepted option in strategic management, which, like every business venture, bears op-portunities and risks. Supplementing the popular area of research on the merits of outsourcing, this paper exam-ines how stockholders rate corporate sourcing decisions with regard to the risk they associate with this transac-tion. Using event study methodology and multivariate cross-sectional OLS-regression, we analyze a sample of 182 outsourcing transactions in the global financial services industry between 1998 and 2004 in order to inves-tigate the risk-specific drivers of excess returns to shareholders. The analysis studies the impact of risk-specific independent variables, including transaction size, length, outsourced business functionality, and experience with outsourcing. Our findings indicate that risk-mitigating strategies have significant explanatory power, indicating that the capital market's reaction to an outsourcing announcement might at least partly be forecast. Results show a positive correlation between market reaction and business process outsourcing by financial services compa-nies. We also find strong evidence indicating that capital markets react positively to relatively large transactions compared to the market capitalization of the outsourcing firm. For service providers our results show that tradi-tional IT-related sourcing projects or the insourcing of administrative processes have a significant positive cor-relation with market reaction.
Reference No.: 2007-376
Gomber, P.; Gsell, M.; Reininger, C. (2007)
MiFID-Readiness - Die Umsetzung der MiFID “Markets in Financial Instruments Directive“ in der deutschen Finanzindustrie
In: Proceedings of the 8. Internationale Tagung Wirtschaftsinformatik (WI 2007), vol. 2, pp. 741-758; Karlsruhe 2007
Category: Proceedings [Password Protected Download] (Please contact the author)
Reference No.: 2007-342
Ende, B.; Gomber, P.; Wranik, A. (2007)
An Order-Channel Management Framework for Institutional Investors
In: Proceedings of the 8. Internationale Tagung Wirtschaftsinformatik (WI 2007), vol. 2, pp. 705-722; Karlsruhe 2007
Category: Proceedings [Password Protected Download] (Please contact the author)
Reference No.: 2007-341
Beimborn, D.; Franke, J.; Wagner, H.; Weitzel, T. (2007)
The Influence of Alignment on the Post-Implementation Success of a Core Banking Information System: An Embedded Case Study
In: 40th Hawaii International Conference on Information Systems; Hawaii
Category: Proceedings
AbstractThe literature suggests that the success of an information system among others depends on its utilization. In this paper, we argue that operational IT business alignment is an important driver of system usage and thereby of the market success of the supported business process.
Using an embedded case study in four branches, the back office, and the IT department of a retail bank, many findings of the recent alignment literature can be supported. Using a strict business process perspective, we also offer new insights by showing that alignment is important for IS success in operations as well and positively influences post-implementation IS usage. In particular, mutual understanding between the units and shared domain knowledge not only between IT and business but also between different business units supported by the same core IS turned out to be very important factors of IS usage that have so far been neglected.
Reference No.: 2007-43
Wüllenweber, K. (2007)
The Interplay of Outsourcing Risks and Benefits
In: Internationale Tagung Wirtschaftsinformatik (WI 2007); Karlsruhe; AWARDED AS 'BEST YOUNG RESEARCHER' PAPER
Category: Proceedings [Password Protected Download] (Please contact the author)
AbstractThis paper has been awarded as the "Best Young Researcher Award" in the conference: What is the influence of outsourcing risks on outsourcing benefits? Although outsourcing literature reveals findings on outsourcing risks and outsourcing benefits, their interplay has hardly been analyzed. Using data from 218 German banking managers within the context of Business Process Outsourcing (BPO), it turns out that financial and performance related risks and benefits heavily interplay. In addition, strategic considerations such as the concentration on core business and the ability to react to market changes have substantial impact on the perception of financial and performance risks and benefits. The findings of this paper can be used to analyze effective risk mitigation instruments and to design risk measurement models incorporating risk and benefit correlations.
Reference No.: 2007-42
Wüllenweber, K.; Weitzel, T. (2007)
An empirical exploration of how process standardization reduces outsourcing risk
In: 40th Hawaii International Conference on System Sciences (HICSS40); Hawaii, USA
Category: Proceedings [Password Protected Download] (Please contact the author)
AbstractAre standardized business processes less risky to outsource? Despite the importance of both areas, neither the outsourcing nor standardization literature has so far offered a conclusive picture of the value of standards to outsourcing. We aim to provide an exploratory first step by suggesting that process standards have a positive impact on business process outsourcing (BPO) risk.
Theoretically drawing from perceived risk theory and the theory of reasoned action we develop a model of BPO risk and empirically show that indeed risk perception is higher for less standardized processes. Using data from 126 German banks, it turns out that financial and performance risks of BPO significantly differ between high- and low-standardized processes and are consistently higher for less standardized processes. While this work is very exploratory and the findings are quite preliminary, they are very encouraging as they indicate promising further research into the value of standards for business processes and outsourcing.
Reference No.: 2007-41
Gensler, S.; Dekimpe, M.; Skiera, B. (2007)
Evaluating channel performance in multi-channel environments
In: Journal of Retailing and Consumer Services 14(1):17
Category: Publications in scientific journals [Find it]
AbstractEvaluating channel performance is crucial for actively managing multiple sales channels, and requires understanding the customers’ channel preferences. Two key components of channel performance are (i) the existing customers’ intrinsic loyalty to a particular channel and (ii) the channel's ability to attract switching customers. We apply the Colombo and Morrison (Colombo, R., Morrison, D., 1989. A brand switching model with implications for marketing strategies. Marketing Science 8, 89–99) model to assess channel performance along these dimensions. Using data from a large home-shopping company, we analyze the evolution in the performance of its main channels over time, and test for differences in channel performance among different product categories offered by the company, as well as between different customer segments. Based on the results, we derive implications for managers to operate a company's multiple sales channels more effectively.
Reference No.: 2007-82
Gensler, S.; Böhm, M.; Skiera, B. (2007)
Einfluss der Nutzung des Online-Bankings auf das Produktnutzungsverhalten und die Profitabilität von Bankkunden
In: Zeitschrift für Betriebswirtschaft 77(6)
Category: Publications in scientific journals [Find it]
Reference No.: 2007-278
Wiesel, T.; Skiera, B. (2007)
Unternehmensbewertung auf der Basis von Kundenlebenswerten
In: Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung, 59 (September)
Category: Publications in scientific journals [Find it]
AbstractDer Beitrag stellt ein Modell zur Bewertung von Unternehmen auf der Basis von Kundenlebenswerten vor, das sich vor allem für Unternehmen mit vertraglichen Kundenbeziehungen eignet. Die wesentliche Idee des Modells besteht darin, den Wert der Kundenbasis durch Addieren der diskontierten Kundenlebenswerte aller gegenwärtigen und zukünftigen Kunden zu ermitteln und darauf aufbauend den Wert des Unternehmens zu errechnen. Das Modell verbindet damit den Wert der Kundenbasis als einen Hauptfokus von Marketingaktivitäten mit dem Unternehmenswert als eine Messgröße des finanziellen Erfolgs eines Unternehmens. Es ermöglicht zudem die Auswirkungen von Veränderungen von Kundenkenngrößen auf den Wert der Kundenbasis und den Unternehmenswert zu ermitteln. In zwei Anwendungen werden die Anwendbarkeit und die Sensitivität der Ergebnisse analysiert sowie Möglichkeiten zur Gewinnung der benötigten Daten und der Kalibrierung des Modells dargestellt.
Reference No.: 2007-94
